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20 Troubleshooting
Symptom
The following message is
displayed on the information
bar.
"This site might require the
following ActiveX control
'nwcv4Ssetup.exe' from '***
(our company name)'. Click
here to install..." (Internet
Explorer 8)
The following message is
displayed on the information
bar.
"This webpage wants to install
the following add-on:
`nwcv4Ssetup.exe' from `***
(our company name)`."
(Internet Explorer 9, Internet
Explorer 10, or Internet
Explorer 11)
An unnecessary status bar or
scroll bar is displayed on the
pop-up window.
Images are not fit in the
frames.
198
Operating Instructions
Cause/solution
•
Click the information bar and select "Install
ActiveX Control".
The "Security Warning" window will be displayed.
Click the [Install] button on the displayed
"Security Warning" window.
•
Select [Install]. The "Security Warning" window
will be displayed. Click the [Install] button on the
displayed "Security Warning" window.
•
Click "Internet Options..." under "Tools" of the
menu bar of Internet Explorer, and then click the
[Security] tab. Click "Internet" in the "Select a
Web content zone to specify its security
settings." section. Then, click the [Custom
level...] button to open the "Security Settings"
window. Under "Miscellaneous", select "Enable"
for "Allow script-initiated windows without size or
position constraints". Click the [OK] button.
When the warning window is displayed, click the
[Yes] button.
•
When "120 DPI" or higher is selected for "DPI
setting", they may not be displayed correctly.
When using Windows 10:
Right-click on the desktop, click "Display
settings", and then move the slider of "Change
the size of text, apps, and other items"
to "100% (Recommended)".
Select "Landscape" of "Orientation".
When using Windows 8.1:
Right-click on the desktop, click "Screen
resolution" ® "Make text and other items lager or
smaller", and then move the slider of "Change the
size of all items" to "Smaller" so that the screen
becomes the recommended size.
When using Windows 8/Windows 7:
Right-click on the desktop, click "Screen
resolution" ® "Make text and other items larger
or smaller", and then select "Smaller - 100%
(default)".
Reference pages
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