The Better Business Bureau (Bbb) Auto Line Program - Aston Martin VANTAGE Manual

Step 4: If you are still not satisfied, either:
a) Seek arbitration
All disputes relating to the Warranty or the Extended Service
Contract shall be resolved by binding arbitration under the Rules
of Commercial Arbitration of the American Arbitration
Association including its Supplementary Procedures for
Consumer Related Disputes, before a single arbitrator who shall
be bound by the terms of this Document. To maintain the highest
quality of service and for staff training purposes, telephone calls
to Aston Martin may be monitored and / or recorded.
b) If your dispute is in the State of California, contact the
Better Business Bureau (BBB)
The BBB program is only in effect in the State of California,
but steps one through three should be followed for quickest
result.
As a final step to make sure that your concerns are being fairly
considered, Aston Martin has agreed to participate in a dispute
settlement program administered by the BBB, at no cost to the
customer.
Refer to section 15 for further details of the BBB.
15 The Better Business Bureau (BBB) Auto
Line Program
(California only)
The Better Business Bureau (BBB) works with manufacturers and
their customers in an attempt to reach a mutually acceptable
resolution of any Warranty related concerns. If a Warranty
concern has not been resolved using the three-step procedure
outlined in Customer Satisfaction (Refer to '14 Customer
Satisfaction', page B.20), you may be eligible to participate in the
BBB Auto Line Program.
The BBB Auto Line Program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will
contact both you and Aston Martin to explore options for
settlement of the claim. If an agreement is not reached during
mediation and your claim is eligible, you may participate in the
arbitration process and the BBB will schedule an arbitration
hearing so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the
testimony provided and make a decision after the hearing.
B.21
Aston Martin Warranty