Product Specific Problems - Dell G2723H User Manual

Common
Symptoms
Intermittent
Problems
Missing Color
Wrong Color
Image retention
from a static
image left on
the monitor for
a long period of
time

Product specific problems

Problem What you
experience
Screen Image is centered on
image is too screen, but does not
small fill entire viewing area
64 | Troubleshooting
What You Possible Solutions
Experience
Monitor • Ensure that the video cable connecting the
malfunctions on
& off
• Reset the monitor to factory settings.
• Perform monitor self-test feature (see
Picture missing • Perform monitor self-test feature check.
color • Ensure that the video cable connecting the
• Check for bent or broken pins in the video cable
Picture color • Change the settings of the Preset Modes
not good
• Adjust the Gain/Offset/Hue/Saturation
• Change the Input Color Format to RGB or
• Run the built-in diagnostics.
Faint shadow • Set the screen to turn off after a few minutes
from the static
image displayed
appears on the
screen • Alternatively, use a dynamically changing
monitor to the computer is connected properly
and is secure.
test) check to determine if the intermittent
problem is flagged in the self-test mode.
monitor to the computer is connected properly
and is secure.
connector.
in the Game menu OSD depending on the
application.
values under Custom Color in the Game menu
OSD.
YCbCr/YPbPr in the Color menu OSD.
of screen idle time. These can be adjusted in
Windows Power Options or Mac Energy
Saver setting.
screensaver.
Possible solutions
• Check the Aspect Ratio setting in the
Display menu OSD.
• Reset the monitor to factory settings.
Self-