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Problem
What you
experience
Cannot
OSD does not appear
adjust the
on the screen
monitor with
the buttons
on the front
panel
No Input
No picture, the LED
Signal when
light is white
user controls
are pressed
The picture
The picture cannot fill
does not fill
the height or width
the entire
of the screen
screen
No image
Black screen
when
using DP
connection
to the PC
Possible solutions
• Turn off the monitor, unplug the power cable,
plug it back, and then turn on the monitor.
• The OSD menu may be locked. Press and hold
the fourth button (the Brightness/Contrast
shortcut key by default) below the joystick
button for 4 seconds to unlock.
• Check the signal source. Ensure the computer
is not in the power saving mode by moving the
mouse or pressing any key on the keyboard.
• Check whether the signal cable is plugged
in properly. Connect the signal cable again, if
necessary.
• Reset the computer or video player.
• Due to different video formats (aspect ratio) of
DVDs, the monitor may display in full screen.
• Run the built-in diagnostics.
• Verify which DP standard (DP 1.1a or DP 1.4)
your graphics card is certified to. Download
and install the latest graphics card driver.
• Some DP 1.1a graphics card cannot support DP
1.4 monitors.
Troubleshooting
|
65
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