Network Problems - Brother PJ-822 User Manual

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Network Problems

Related Models: PJ-862/PJ-863/PJ-883
>> Network Setup Problems
>> Cannot Print over the Network / Printer Is Not Found on the Network Even after Successful Installation
>> Security Software Problems
>> Check the Operation of Network Devices
Network Setup Problems
Problem
You are using security software. •
Your security settings (SSID/
Network Key) are incorrect.
The printer is placed too far
from your mobile device.
There are obstructions (walls or
furniture, for example) between
your printer and the mobile
device.
A wireless computer, Bluetooth
supported device, microwave
oven or digital cordless phone
is near the printer or the Wi-Fi
access point/router.
You are using MAC Address
filtering.
Your Wi-Fi access point/router
is in stealth mode (not
broadcasting the SSID).
The printer is not connected
correctly to the network.
(PJ-883)
I have checked and tried all of
the above, but still cannot
complete the wireless
configuration.
> Network Problems
Solution
Confirm your settings in the printer driver installer dialog box.
• Allow access when the security software alert message appears during the
printer driver installation.
Make sure the network security settings are correct:
• See the instructions supplied with your Wi-Fi access point/router for information
on how to find the security settings.
• The default SSID (Network Name) may be your Wi-Fi access point/router's
manufacturer name or model number.
• Contact the manufacturer of your Wi-Fi access point/router or ask your Internet
provider or network administrator.
Move the printer within about 3.3 feet (one meter) of the mobile device when you
configure the Wi-Fi network settings.
Move the printer to an obstruction-free area.
Move other devices away from the printer.
Confirm the MAC address by printing the configuration report.
For more information, see Related Topics: Confirm Printer Settings.
• Enter the correct SSID name during the installation or when using the Printer
Setting Tool.
• Check the SSID name in the instructions supplied with your Wi-Fi access point/
router and set up your wireless network again.
Check the Bluetooth and Wi-Fi indicator
Green : The network is correctly connected.
Green or cyan
connected correctly, and the Wi-Fi settings must be reconfigured.
Cyan : Bluetooth may be connected, but Wi-Fi may not be connected.
To establish a Wi-Fi connection, see Related Topics: Connect the Printer to a
Computer Using Wi-Fi.
Turn off the printer, and then turn it on again. Then try to configure the Wi-Fi
settings again.
on the printer.
(flashes once every three seconds): The network is not
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