Tesla MODEL 3 2020 Owner's Manual page 257

• If the vehicle begins charging and the
charge port light pulses green, the charge
cable may not have been fully inserted. The
latch may not have engaged during
previous attempts, because the cable was
not fully inserted, even though it may have
appeared to be. AC charging should no
longer be limited and DC Fast Charging /
Supercharging should be possible.
• If charging is still limited or the vehicle
does NOT charge, inspect the charge port
inlet and the charge cable connector for
any obstructions (use flashlight as
necessary). Debris, and/or foreign objects
present in the charge port inlet or the
charge cable connector can prevent the
charge cable from being fully inserted and
the charge port latch from engaging. If any
obstruction is found:
1. Remove the debris / foreign object.
2. Try re-inserting the cable into the inlet.
AC charging should no longer be limited
and DC Fast Charging / Supercharging
should be possible.
Service should only be scheduled if any of the
following conditions are present:
• This alert has appeared / remains present
when the charge cable is confirmed to be
fully inserted during charging.
• This alert has appeared / remains present
during charging after any inlet or connector
obstruction has been removed or no
obstruction was found.
For more information on charging, see
Charging Instructions on page
(CP_a055)
AC charging interrupted
Check power source or
charging equipment
Charging stopped because communication
between the vehicle and the external
charging equipment was interrupted.
Confirm whether the external charging
equipment is powered by looking for any
status lights, displays, or other indicators on
the equipment.
Consumer Information
Troubleshooting Alerts
If the equipment is not powered, try to
restore the external charging equipment's
power source.
If the equipment is powered, try charging the
vehicle using different external charging
equipment.
Service should only be scheduled if this alert
has appeared / remains present when the
equipment is powered and the vehicle has
been unable to charge with multiple, different
charging equipment.
For more information on troubleshooting
Mobile Connector or Wall Connector status
lights, refer to the product's Owner's Manual.
If using other external charging equipment,
refer to the manufacturer's provided
documentation for troubleshooting tips.
(CP_a057)
Unable to charge
Check charging
193.
equipment
Charging was interrupted because the
external charging equipment has reported a
fault that prevents the vehicle from charging.
Inspect the external charging equipment and
look for status lights, displays, or other status
indicators on the equipment. Consult the
equipment owner's manual for further
troubleshooting instructions.
Try charging the vehicle with different
charging equipment or at a different charging
station.
• If attempting to charge at a public station
and power is unable to be restored, contact
the station operator.
• If attempting to charge at a private
station (for example: charging at home)
and power is unable to be restored, contact
an electrician.
• If the vehicle begins charging, the issue
was likely with the equipment.
• If the vehicle still does not charge, the
issue may be with the vehicle.
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