Ecall - Tesla MODEL 3 2020 Owner's Manual

eCall

Model 3 is equipped with eCall, an emergency
call system that automatically contacts
emergency responders and communicates
eCall standard information to a Public Safety
Answering Point (PSAP) in the event of a
serious accident or emergency.
NOTE: eCall emergency call services are not
available in all regions.
NOTE: Information communicated to PSAP
includes vehicle type, number of passengers
detected in the vehicle, GPS, and the VIN.
NOTE: eCall only operates over a cellular
network with an adequate signal.
Using eCall
eCall activates automatically if airbags deploy
or a severe collision is detected. You can also
activate it manually by pressing the SOS
button on the overhead console.
NOTE: Manual activation is useful to report a
serious accident or to call for help if an
occupant in Model 3 requires immediate
attention (such as a heart attack).
NOTE: Tesla is not affiliated with eCall
services. Do not use eCall to contact Tesla
(such as when requesting Roadside
Assistance), as the call goes directly to third-
party emergency responders. Tesla is not
responsible to pay for or reimburse any
services dispatched through eCall.
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Canceling eCall
eCall can only be canceled when it is
manually activated. To cancel eCall, press
Cancel Call on the touchscreen. The ability to
cancel is available for the stated countdown
duration on the touchscreen. After
countdown, the call can only be canceled by
the answering agent.
MODEL 3 OWNER'S MANUAL