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Troubleshooting
Please check the following items before considering a problem to
be a malfunction. If the problem persists even after taking action,
please contact the FUJIFILM service center for repair in your
country or visit the website below.
FUJIFILM website: http://www.fujifilm.com/
If the following problem occurs���
Problem
Possible causes and solutions
I cannot turn on
• The battery may not be charged. Please
the printer.
charge the printer.
• You did not press the Power button for
long enough. Press and hold the Power
button for approximately 1 second.
The battery
If you use the printer in a very cold
loses its charge
environment, the battery will drain quickly.
quickly.
Please keep the printer warm before
printing.
The power cut
The battery level may be low. Please charge
off during use.
the printer.
Charging does
Make sure that the USB power adapter plug
not start.
is properly connected to the power outlet.
The printer takes
At low temperatures, charging may take
too long to
longer.
charge.
Charging stops
Charge the battery in a temperature range of
during charging.
+5°C to +40°C. If you cannot charge the
printer in this range, contact your FUJIFILM
dealer or support center.
The printer does
• There may be a temporary malfunction.
not function
Please press the reset button. If the printer
normally.
still does not function normally, please
contact our repair service center for repair.
• The battery may not be charged. Please
charge the printer.
The film pack
• Please use FUJIFILM instax SQUARE Instant
does not load or
Film (other films cannot be used).
does not load
• Align the yellow mark on the film pack
correctly.
with the yellow alignment marker on the
printer body, once aligned load the film
into the printer.
The film does
• The film may be misaligned due to an
not print.
impact such as vibration or dropping.
Please load a new film pack.
• If the film is jammed, turn the printer off
and turn it on again. If the problem
persists, remove the jammed film and
then load a new film pack.
Some or all of
Do not open the film door until all the film
the finished
has been used up. If the film door is opened
prints are white.
with film remaining, the film will be exposed
and become white.
12
Problem
Possible causes and solutions
The print is
• Do not shake, bend, fold or hold the print
uneven.
immediately after it is printed.
• Do not obstruct the film ejection slot.
I cannot reprint
The last stored image that has been printed
images.
is deleted when the printer is turned off.
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