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Inspection or Services
If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product in,
please use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack the
Product securely using a shipping carton. Please note that
original boxes may be included, but are not designed to
withstand the rigors of shipping without additional protection.
Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility.
An Online Service Request is available at http://www.
horizonhobby.com/content/_service-center_render-service-
center. If you do not have internet access, please contact
Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for service. When
calling Horizon, you will be asked to provide your complete
name, street address, email address and phone number
where you can be reached during business hours. When
sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary
of the problem. A copy of your original sales receipt must
be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside
of the shipping carton.
NOTICE: Do not ship LiPo batteries to horizon. If you
have any issue with a LiPo battery, please contact the
appropriate horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original
sales receipt verifying the proof-of-purchase date. Provided
Warranty and Service Contact Information
Country of
Purchase
United States of
America
United Kingdom
Germany
France
China
SPEKTRUM DX2E USER GUIDE
Horizon Hobby
Horizon Service Center
(Repairs and Repair
Requests)
Horizon Product Support
(Product Technical
Assistance)
Sales
Service/Parts/Sales:
Horizon Hobby Limited
Horizon Technischer
Service
Sales: Horizon Hobby
GmbH
Service/Parts/Sales:
Horizon Hobby SAS
Service/Parts/Sales:
Horizon Hobby – China
warranty conditions have been met, your Product will be
serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty,
service will be completed and payment will be
required without notification or estimate of the
expense unless the expense exceeds 50% of the retail
purchase cost By submitting the item for service you are
agreeing to payment of the service without notification.
Service estimates are available upon request. You must
include this request with your item submitted for service.
Non-warranty service estimates will be billed a minimum
of ½ hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashier's checks,
as well as Visa, MasterCard, American Express, and Discover
cards. By submitting any item to Horizon for service, you
are agreeing to Horizon's Terms and Conditions found on
our website http://www.horizonhobby.com/content/_service-
center_render-service-center.
ATTENTION: horizon service is limited to Product
compliant in the country of use and ownership.
If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible for
arranging return shipment of the un-serviced Product,
through a carrier of the sender's choice and at the
sender's expense. horizon will hold non-compliant
Product for a period of 60 days from notification, after
which it will be discarded.
Contact Information
servicecenter.horizonhobby.com/
RequestForm/
www.quickbase.com/db/
bghj7ey8c?a=
GenNewRecord
888-959-2306
sales@horizonhobby.com
888-959-2306
sales@horizonhobby.co.uk
+44 (0) 1279 641 097
service@horizonhobby.de
+49 (0) 4121 2655 100
infofrance@horizonhobby.com
+33 (0) 1 60 18 34 90
info@horizonhobby.com.cn
+86 (021) 5180 9868
Address
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
Units 1–4 , Ployters Rd, Staple Tye
Harlow, Essex, CM18 7NS,
United Kingdom
Christian-Junge-Straße 1
25337 Elmshorn, Germany
11 Rue Georges Charpak
77127 Lieusaint, France
Room 506, No. 97 Changshou Rd.
Shanghai, China 200060
EN
5
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