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USB Type-C port
does not supply
power
Super speed USB
5 Gbps (USB 3.2
Gen1) interface is
slow
Wireless USB
peripherals stop
working when a
USB 3.2 device is
plugged in
│
78
Troubleshooting
USB peripherals
can not be charged
Super speed USB
5 Gbps (USB 3.2
Gen1) peripherals
working slowly or
not working at all
Wireless USB
peripherals
responding slowly
or only working as
the distance
between itself and
its receiver
decreases
• Check that the connected device is
compliant with the USB-C
specification. The USB Type-C port
supports USB 3.2 Gen1 and an output
of 90 W.
• Check that you use the USB Type-C
cable shipped with your monitor.
• Check that your computer is super
speed USB 5 Gbps (USB 3.2 Gen1)-
capable.
• Some computers have USB 3.2, USB
2.0 and USB 1.1 ports. Ensure that the
correct USB port is used.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Reboot the computer.
• Increase the distance between the
USB 3.2 peripherals and the wireless
USB receiver.
• Position your wireless USB receiver as
close as possible to the wireless USB
peripherals.
• Use a USB-extender cable to position
the wireless USB receiver as far away
as possible from the USB 3.2 port.
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