Troubleshooting - Magellan MARS-1-2-4-6 User Manual

5.1Troubleshooting

Problem
LEDs
Red LED is off
Absence of the flashing
green LED during tag
reading
Green LED flashes but I
can not see any tag
message in
ReaderManager
Antenna installation
and maintenance
Antenna test failed
Antenna is not on the list
of available antenna
types
Antenna does not work
as good as before
(reduced read range,
etc.)
Connecting a Reader
Can not find and connect
to the Reader as the
Reader is not shown on
the Connection menu list
MARS-1-2-4-6 USER MANUAL
Reason
Power cable
connected
Power cable faulty
Power adaptor faulty
Reader faulty
Incorrectly
tag/tags
Faulty tag/tags
The Powering Field is off
Reader faulty
USB or Ethernet
connection is
the functioning
The reader
Connected
The tag type
incompatible with
Reader
A communication
has not been chosen
Wrong tag. The tag used
for the test is in a low
power mode.
Faulty tag
You have purchased
new antenna type which
is not in your version of
the ReaderManager
The Antenna has been
moved recently and was
not tuned
Metallic object/s,
electronic devices
cables are in the close
vicinity of the antenna
and affect the antenna
performance
The Reader was not in
the operational
when you connected a
communication
and/or opened
Connection menu
Solution
not Ensure the power cable is connected correctly to both
the mains power and to the Reader
Replace the cable
Replace the power adaptor
Send a service report on the Service Form
oriented Ensure tag/tags are oriented correctly to the Reader
Antenna
Orientation).
Replace tag/tags. Do not use tags with a black dot or
black square marking (faulty tags).
Ensure the powering field is on. Go to Tools>
System>Reader Setting. Tick the Powering Field box.
Send a service report on the Service Form.
Ensure the
not correctly.
is not Ensure the Reader is turned on and a communication
cable is plugged in. The status bar in bottom right
corner of the ReaderManager window has to show an
indication Connected, the tag type and the IP address.
is Use the appropriate tag type according to the chart in
the the Reader-Tag Compatibility section.
tool Choose Grid of tag sight counts or Table of Tag
Messages from Tools->System menu to view tag
replies.
Make sure you use a normal/fully powered tag for
testing (refer to the Working with Tags section in the
Reader User Manual). Perform the test again.
Replace tag. Do not use a tag with a black dot or black
square marking (faulty tag).
Download the latest version of the ReaderManager
available from Magellan's website. Then upgrade the
ReaderServer
ReaderManager.
Once you change the antenna position, moved the
antenna or replaced the mounting material you should
understand first whether the antenna is affected by the
mounting material, put a plastic spacer if affected and
tuned the antenna again.
Move all metallic objects, electronic devices and cables
or away from the antenna or shield the antenna by a
purpose built ferrite shield. Once you do so the antenna
should perform as before. Measure the maximum
voltage, compare with the voltage previously recorded
and tuned the antenna if it's required.
Plug in the communication and power cables. Wait for
mode about 1 minute after you apply the power to the
Reader. The blue LED must to be permanently lit and
cable the green LEDs off. In the ReaderManager open the
the Connection menu. Find the Reader you want to
connect to on the list.
38
(see Tag-to-Reader/Tag-to-Antenna
communication cable
on your Reader
64-70-017-DOC ver.1
is connected
using the