Reporting A Problem - Magellan MARS-1-2-4-6 User Manual

5. Reporting a Problem

If you are having a problem with a Magellan Reader, you will need to send a
report to your support organisation. To make the diagnosis quicker and
easier, please supply your problem report on a Service Form along with the
following information:
The required information about Model Number, S/N, P/N and D/C is located
on OEM label on the back of the equipment.
Warranty Repairs
Before shipping any Reader a Return Authorisation number (RMA) must be
obtained.
The copy of the Service Form with RMA must be enclosed in the original or
equivalent packing with the RMA number clearly marked on the outside of
the box.
Non-Warranty Repairs
MARS-1-2-4-6 USER MANUAL

What kind of tags are you

Have this Reader and the

Have you tried connecting

Have

In the ReaderManager,
End-users should contact the company from
whom they purchased the Reader for repair,
replacement or refund.
If you purchased the Reader directly from
Magellan, contact
Authorization number (RMA) before shipment.
36
using and how many are
you putting on
Reader at one time?
tags you are using
worked at any time in
the past?
to the Reader with a
different PC?
you successfully
installed
ReaderManager
application?
select the Help/About
ReaderManager menu
item and record on the
Service Form what
version numbers
shown in the window
that appears.
Magellan for a Return
the
the
are
64-70-017-DOC ver.1