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TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting.
Display reads "- -".
•
If the display reads "- -", install a container and the available program buttons will
illuminate, indicating the unit is ready for use. Ensure the lid is fully engaged and the
container has been rotated clockwise and clicked to lock into place.
•
If vessel is properly installed and the display reads '- -', ensure the interior of the base
area is clean of any debris.
Display reads "E1".
•
If the display reads "E1", unplug the unit from the electrical outlet and allow it to cool for
15 minutes. Remove the blade assembly and empty the contents to ensure no ingredients
are jamming the blade assembly.
Display reads "E2".
•
If the display reads "E2" unplug the unit from the electrical outlet and allow it to cool for
5 minutes. Remove the blade assembly and empty the contents to ensure no ingredients
are jamming the blade assembly. If output is too thick and ingredients are not processing
properly, add more liquid.
Blade speed sometimes changes when blending thinner ingredients.
•
When using speed 9 or 10 with the pitcher, you may notice a change in the blade speed
when blending thinner ingredients. This is due to the smart technology in the blender
and is part of the unit's normal operation.
Unit doesn't mix well; ingredients get stuck.
•
Using the Auto-iQ programs is the easiest way to achieve great results. The pulses and
pauses allow the ingredients to settle toward the blade assembly. If ingredients are
routinely getting stuck, adding some liquid will usually help.
•
When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add
liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
•
If using the XL smoothie bowl, during the blending process twist the built-in tamper
counterclockwise continuously to circulate ingredients.
Unit moves on counter while blending.
•
Make sure the surface and feet of the unit are clean and dry.
Preset program will not work.
•
The unit can detect which container is on the motor base. You may be trying to use a program
that is not designed for the container or lid you have installed. The programs will light up,
indicating which programs are available for each container.
Food is not evenly chopped.
•
For best results when chopping, cut pieces of ingredients in a uniform size and don't overfill
the Pitcher. Refer to the Quick Start Guide or Inspiration Guide for food prep instructions.
Can't remove the built-in tamper from the XL smoothie bowl.
•
The built-in tamper in the XL smoothie bowl is not removable. For cleaning instructions,
refer to the Care & Maintenance section.
All ten speed ranges are not available when using the XL smoothie bowl,
the single-serve cup, or the feed chute lid and disc assemblies.
•
Only speed 10 is available when using the XL smoothie bowl or single-serve cup, and only
speed 1 is available when using feed chute lid and disc assemblies.
•
All 10 speed ranges are available when using the pitcher and stacked blade assembly.
IMPORTANT: Only use speed 1 when using the dough blade assembly.
Cannot install feed chute lid onto pitcher.
• Thoroughly wash the handle of the pitcher with soap and water where the lid connects to
the pitcher.
• Check to ensure the desired disc is fully seated on the disc spindle.
Ingredients are unevenly sliced.
• For best results when using the reversible slicing/shredding disc, trim ingredients to
a uniform size so they fit better through the feed chute. Do not cut ingredients smaller
than the feed chute height. DO NOT attempt to force ingredients through the feed chute.
26 AU 02 8801 7666 | NZ 0800 112 660
ONE (1) YEAR LIMITED REPLACEMENT WARRANTY
The warranty commences on the date of purchase and expires at the end of the 1 year period. In
the unlikely event of a defect due to faulty materials or workmanship within the guarantee period
we will replace the defective/faulty part with a new product, free of charge, or if the unit is deemed
defective/faulty we replace the unit with an equivalent or upgraded model, at our discretion.
For warranty claims, you will need to submit a proof of purchase in the form of a valid receipt
that displays date and place of purchase.
Replacement items will be covered by the limited warranty for the balance of the warranty
period from the date of the original purchase. Please note:
Your warranty is subject to the following conditions:
•
DO NOT operate the appliance with a damaged plug or cord, or if the unit has been
dropped, damaged or dropped in water.
•
To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance
on your own. If the supply cord is damaged, it must be replaced by a qualified electrician
to avoid a hazard. Incorrect re-assembly or repair can cause a risk of electric shock or
injury to persons when the appliance is used.
•
The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
•
The item has been subjected to fair wear and tear.
•
The item has not been used for trade, professional or hire purposes.
•
The item has not sustained damage through foreign objects, substances or accident
•
Accidental damage
•
Damage as a result of use not in accordance with the rating plate
•
Use of parts and accessories that are not genuine Ninja components
Customer costs within warranty
•
The customer is responsible for any inwards freight charge to return a product for warranty
if requested, and outward freight charge for warranty parts and or replacement unit.
Who is covered?
•
This warranty applies only to the original purchaser, who bought the product from an
authorised retailer and may not be transferred. Proof of purchase is required.
What is not covered?
•
Accessories supplied with the item.
•
Components that are subject to natural wear and tear caused by normal use in accordance
with operating instructions.
•
Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
AU ninjakitchen.com.au | NZ ninjakitchen.co.nz
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