Electrolux KEZB9300L User Manual page 24

24 www.electrolux.com
Problem and alarm code
The appliance door is diffi‐
cult to close.
The appliance door opens
during the wash cycle.
Rattling or knocking
sounds from the inside of
the appliance.
The appliance trips the cir‐
cuit-beaker.
Once you have checked the appliance,
deactivate and activate the appliance. If
the problem occurs again, contact an
Authorised Service Centre.
For alarm codes not described in the
table, contact an Authorised Service
Centre.
WARNING!
We do not recommend using
the appliance until the
problem has been
completely fixed. Unplug the
appliance and do not plug it
in again until you are certain
that it operates correctly.
11.1 The product number code
(PNC)
If you contact an Authorised Service
Centre, you need to provide the product
number code of your appliance.
Possible cause and solution
• The appliance is not levelled. Loosen or tighten the
adjustable feet (if applicable).
• Parts of the tableware are protruding from the bas‐
kets.
• The AirDry （自動風乾科技） function is activated.
You can deactivate the function. Refer to "Basic set‐
tings".
• The tableware is not properly arranged in the bas‐
kets. Refer to basket loading leaflet.
• Make sure that the spray arms can rotate freely.
• The amperage is insufficient to supply simultaneous‐
ly all the appliances in use. Check the socket amper‐
age and the capacity of the meter or turn off one of
the appliances in use.
• Internal electrical fault of the appliance. Contact an
Authorised Service Centre.
The PNC can be found on the rating
plate on the appliance door. You can
also check the PNC on the control panel.
Before checking the PNC, make sure the
appliance is in the programme selection.
1. Press and hold simultaneously
and
The display shows the PNC of your
appliance.
2. To exit the PNC presentation, press
and hold simultaneously
The appliance returns to the programme
selection.
for about 3 seconds.
and
for about 3 seconds.