ReSound OMNIA 312 User Manual
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ReSound OMNIA 312 User Manual

Receiver-in-ear hearing aids
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Summary of Contents for ReSound OMNIA 312

  • Page 1 User guide ReSound Receiver-In-Ear hearing aids...

  • Page 2: Hearing Aid Information

    Hearing aid information Left hearing aid Right hearing aid Serial number Serial number Model number Model number £ Zinc-Air 312 £ Zinc-Air 13 Battery type £ Tulip dome £ RIE earmold Dome/earmold type Closed dome Open dome Power dome £ Small £...

  • Page 3: Table Of Contents

    Table of Contents Hearing aid information Introduction Getting to know your hearing aid Preparing your hearing aids for use Placing your hearing aids in your ears Removing your hearing aids from your ears Using your hearing aids Advanced options Cleaning and caring for your hearing aids Wireless accessories Tinnitus Management General warnings and cautions...
  • Page 4 Hearing aid information...

  • Page 5: Introduction

    Introduction Thank you for choosing ReSound hearing aids. We recommend that you use your hearing aids every day. NOTE: Read this booklet carefully BEFORE using your hearing aids. Intended purpose • The hearing aid is intended to compensate for hearing impairment by amplifying and transmitting sound to the ear.
  • Page 6 • History of active drainage from the ear within the previous 90 days. • History of sudden or rapidly progressive hearing loss within the previous 90 days • Acute or chronic dizziness. • Unilateral hearing loss of sudden or recent onset within the previous 90 days •...
  • Page 7 Symbols WARNING: Points out a situation that Legal manufacturer. could lead to serious injuries. CAUTION: Indicates a situation that could Medical Device. lead to minor and moderate injuries. NOTE: Advice and tips on how to handle By prescription only (US). your hearing aid better.

  • Page 8: Getting To Know Your Hearing Aid

    Getting to know your hearing aid Model 312 *Open dome is shown - yours may look different. **Inside battery compartment. Getting to know your hearing aid...
  • Page 9 Model 13 *Open dome is shown - yours may look different. **Inside battery compartment. Getting to know your hearing aid...
  • Page 10 Domes and earmolds Tulip dome Closed dome Open dome Power dome Custom earmold Domes are all light gray. Receivers Your receiver may have a microphone as shown here. Your hearing aids are color-coded. Left = blue. Right = red. Getting to know your hearing aid...
  • Page 11 Sports lock The sport lock helps keep your hearing aids in place when you are physically active. Getting to know your hearing aid...

  • Page 12: Preparing Your Hearing Aids For Use

    Preparing your hearing aids for use Battery warnings WARNING: • Never put a hearing aid battery in your mouth. • Keep hearing aid batteries away from pets, children and people with cognitive, intellectual or mental health challenges. • Never swallow batteries nor place them inside any part of the body, as the battery can cause serious injuries.
  • Page 13 NOTE: Always use new zinc-air batteries that have a minimum remaining shelf life of one year. Inserting the battery into your hearing aid 3. Insert the new battery, with the plus 1. Open the battery door with 2. Remove the packaging and (+) sign correctly positioned, into the your fingernail.
  • Page 14 • At night, turn off the hearing aids. Open the battery door completely to allow moisture to evaporate and prolong the hearing aids’ life span. Low battery alert When the batteries are low on power, the volume in your hearing aids will momentarily reduce and a melody will play every 15 minutes until there is no more power - then your hearing aids will turn off.
  • Page 15 Battery level Signal Hearing aid Streaming Remote control Fully charged 4 even tones Depleted 3 even tones and 1 longer tone These will work again when you insert a new battery. Preparing your hearing aids for use...

  • Page 16: Placing Your Hearing Aids In Your Ears

    Placing your hearing aids in your ears How to tell left from right Left hearing aid (blue marking) Right hearing aid (red marking) CAUTION: If you have two hearing aids, they may be programmed differently. Do not swap them as this could damage your hearing.
  • Page 17 Inserting the receiver dome into your ear If your hearing aids have domes, follow these instructions: 1. Hang the hearing aid over the 2. Hold the receiver wire where it 3. Push the dome far enough into top of your ear. bends and gently place/push your ear canal so that the wire the receiver dome into your ear...
  • Page 18 Sports lock If you are very active, your hearing aids may move from the correct position. To avoid this situation, your hearing care professional can attach and adjust a sports lock to the receiver. To insert a hearing aid with a sports lock: 1.
  • Page 19 Inserting earmolds into your ears If your hearing aids have earmolds, follow these instructions: 1. Hold the earmold between 2. Slide the earmold into your ear with a 3. Place the hearing aid behind your thumb and index finger gentle, twisting movement. Move the your ear and ensure it is secure.

  • Page 20: Removing Your Hearing Aids From Your Ears

    Removing your hearing aids from your ears Removing receiver domes from your ears If your hearing aids have domes, follow these instructions: 1. Lift the hearing aid off your ear. 2. Hold the receiver wire with your thumb and forefinger where it bends and pull the dome out of your ear canal.
  • Page 21 Removing earmolds from your ears If your hearing aids have earmolds, follow these instructions: 1. Lift the hearing aid from behind your 2. Using your thumb and index finger, gently pull the earmold (not ear. Let it hang beside your ear the hearing aid or the wire) loose from your ear.

  • Page 22: Using Your Hearing Aids

    Using your hearing aids Turning your hearing aids on and off To turn your hearing aid on, close the battery door. To turn the hearing aid off, open the battery door (with your fingernail). Smart Start Smart Start delays the time before your hearing aid turns on after you close the battery door. With this function activated, you will hear a beep for each second of the delay period (either 5 or 10 seconds).
  • Page 23 Listening programs Your hearing care professional can activate one or more listening programs in your hearing aids. These programs can help you in specific situations. Ask your hearing care professional about which programs could be useful for you. Programs All-Around The best option if you want only one program.
  • Page 24 Using the push button  The "312" models have a push button. Changing programs • Push the button to switch from one program to the next. Your hearing aids will beep to confirm the change. The number of beeps indicates which program you have selected. •...
  • Page 25 Using the multi-function button  The "13" models have a multi-funcion button. It is called a multi-function button because it has several functions – you can change program, control volume, and activate streaming. Changing programs • To change the program, press the top of the multi- function button and hold it for three seconds.Your hearing aids will beep to confirm the change.
  • Page 26 This feature can also be configured to allow you to use one hearing aid to increase volume and the other to decrease volume. Any increase or decrease made on one hearing aid will also apply to the other to ensure the volume is the same in both hearing aids. Your hearing care professional can change the default settings and fill in the table below to record the new settings: Button action...
  • Page 27 Controlling the volume If your hearing care professional has activated your volume control, follow these instructions: To increase the volume, briefly press the top part To reduce the volume, briefly press the bottom of the button. part of the button. Streaming Sound to your hearing aids Press the bottom part of the button and keep it pressed for three seconds.
  • Page 28 Telecoil (Optional) Your hearing aid may have a telecoil. The Telecoil function may help to improve understanding of speech with Hearing Aid Compatible (HAC) telephones and in theatres, cinemas, houses of worship, etc. that have a teleloop installed. When you select the Telecoil function, your hearing aid picks up signals from the teleloop or your HAC telephone. Your hearing care professional can activate the Telecoil program.
  • Page 29 Using a telephone Your hearing aid allows you to use your telephone as you normally do. Finding the optimal position for holding the phone may require practice. The following suggestions may be helpful: 1. Hold the telephone up to your ear canal or hold it close to the hearing aid microphones as illustrated.
  • Page 30 Mobile phones Your hearing aids comply with the most stringent Standards of International Electromagnetic Compatibility. Any degree of disturbance can be due to the nature of your particular mobile phone or of your wireless telephone service provider. Using your hearing aids...

  • Page 31: Advanced Options

    Controlling your hearing aid with the mobile device app (optional) The ReSound Smart 3D™ app sends and receives signals to and from the hearing aids via smartphones. • Use only the ReSound Smart 3D™ app with your hearing aids.
  • Page 32 ReSound Assist and ReSound Assist Live (optional) ReSound Assist If you have signed up to use ReSound Assist available with your hearing aids, you can allow your hearing aids to be adjusted remotely without having to visit your hearing care professional.
  • Page 33 NOTE: Your hearing aids shut down during the installation and update process. ReSound Assist Live This service also includes ReSound Assist Live. With this service you can get face-to-face assistance from your hearing care professional from home. Phone Now (optional) If you place a magnet on the telephone receiver, your hearing aids will automatically switch the telephone program on when the receiver is close to your ear.
  • Page 34 NOTE: Ask your hearing care professional to enable Phone Now in your hearing aids. Phone Now warnings WARNING: • Swallowing a magnet can be harmful to your health. If a magnet is swallowed, seek immediate medical attention. • Keep magnets out of reach of pets, children and people with cognitive, intellectual or mental health challenges.
  • Page 35 If you experience frequent signal loss or noise during calls, move the Phone Now magnet to another place on the telephone receiver. • Only use magnets supplied by ReSound. How to use Phone Now 1. Lift the telephone to your ear.
  • Page 36 NOTE: • You may need to move the telephone receiver slightly to find the best position for a reliable Phone Now activation and a good hearing experience on the telephone. • If your hearing aids have enabled the Comfort Phone functionality, the hearing aid on the non-phone ear automatically attenuates.
  • Page 37 Flight Mode / Wireless Communication Off Mode (optional) Your hearing aids can receive wireless signals. For example, they can be controlled from your mobile device or remote control. Information transmission can also take place between your hearing aids. However, in some areas you are requested to turn off wireless communication.

  • Page 38: Cleaning And Caring For Your Hearing Aids

    Cleaning and caring for your hearing aids Cleaning tools These cleaning tools come with your hearing aids: 1. Soft cloth. Your hearing care professional may give you a set of wax filters. 2. A brush with a battery magnet. Cleaning and caring for your hearing aids...
  • Page 39 General instructions for care and maintenance NOTE: To ensure you get the highest quality experience and longest useful lifetime out of your hearing aids, it is important to clean and care for them. Keeping your hearing aids in perfect working order is easily done – just follow these steps: 1.
  • Page 40 CAUTION: • Never use alcohol or other cleaning solutions to clean your hearing aids. This can damage your hearing aids and may cause a skin reaction. • Ear wax or other residue on your hearing aids can cause an infection. To avoid this, clean your hearing aids as instructed.
  • Page 41 NOTE: • Never try to put the bristles of the small brush or the cleaning wire into the microphone inlets. This can damage your hearing aids. • Do not use water to clean your receiver wires and domes or earmolds. •...
  • Page 42 Standard domes The illustrations show an open dome, but the procedure is the same for all other domes. Follow these instructions to replace your domes. 1. Remove the used dome by pulling it off the receiver and 2. Push the new dome over the ribbed end discard.
  • Page 43 Tulip domes To change a tulip dome, follow these instructions: 1. Remove the used dome by pulling it 2. Push the largest petal back, then off the receiver and discard. This press the tulip dome over the may require a bit of force. ribbed end of the receiver.
  • Page 44 3. Check that the tulip dome is securely 4. Push the larger petal forward. This illustration shows a mounted by verifying that the collar correctly mounted tulip completely covers the ribbed end of dome. Ensure the large petal the receiver. is outside the small petal.
  • Page 45 Changing the wax filter The wax filter helps keep earwax away from the components of the hearing aid. You must replace it on a regular basis. Consult your hearing care professional for advice on how often you need to do this. It will depend on how much wax your ears produce.
  • Page 46 Removing the old wax filter 1. Remove the dome from the receiver. 2. Open the wax filter case and take out one of the tools. Each tool has a small hook in one end and a new wax filter in the other.
  • Page 47 Inserting the new wax filter 1. Insert the other end of the tool 2. Gently press the replacement 3. Pull the tool straight out – your into the sound outlet (the end straight into the sound outlet new wax filter will remain in with the replacement filter).
  • Page 48 Storing your hearing aids 2. When they are not being worn, keep your hearing aids dry by leaving the battery doors open. 1. The best storage for your hearing aids is the case they came in. WARNING: • Never put a hearing aid battery in your mouth. •...

  • Page 49: Wireless Accessories

    Wireless accessories Our wireless eco-system features a comprehensive range of seamlessly integrated wireless accessories. These let you stream high quality stereo sound and speech directly to your hearing aids. Available wireless accessories and their features • A TV streamer streams audio from a TV and most other audio sources to your hearing aids at a volume that suits you.
  • Page 50 NOTE: • Please contact your hearing care professional for an overview of compatible wireless accessories that are approved by GN ReSound A/S. • You should only use ReSound wireless accessories with your wireless hearing aids. Wireless accessories...

  • Page 51: Tinnitus Management

    Tinnitus Management Tinnitus Sound Generator module Your ReSound hearing aid includes the Tinnitus Sound Generator (TSG) module, a tool for generating sounds to be used in tinnitus management programs to temporarily relieve suffering from tinnitus. The TSG can generate sounds adjusted to the specific therapeutic needs and your personal preference as determined by your doctor, audiologist, or hearing care professional.
  • Page 52 User instructions for the TSG module Description of the device The Tinnitus Sound Generator (TSG) Module is a software tool that generates sounds to be used in tinnitus management programs to temporarily relieve suffering from tinnitus. Explanation of how the device functions The TSG module is a frequency and amplitude shaped white-noise generator.
  • Page 53 For hearing aids where ear-to-ear synchronization is enabled your hearing care professional can also enable environmental monitoring synchronization so that the TSG noise level is automatically adjusted simultaneously in both hearing aids dependent on the background sound level. Additionally, since the hearing aid has a volume control, the background noise level monitored by the hearing aid and the volume control can be used simultaneously to adjust the generated noise level in both hearing aids.
  • Page 54 Using TSG with smartphone apps The tinnitus sound generator control via hearing aid push buttons can be enhanced with wireless control from a TSG control app on a smartphone or mobile device. This functionality is available in supported hearing aids when a hearing care professional has enabled the TSG functionality during fitting of the hearing aid.
  • Page 55 The white noise signal can be modulated in amplitude with an attenuation depth of up to 14 dB. Prescription use of this device The TSG module should be used as prescribed by your doctor, audiologist or hearing healthcare professional. In order to avoid permanent hearing damage, the maximum daily usage depends on the level of the generated sound.
  • Page 56 Good health practice requires that a person with a tinnitus condition have a medical evaluation by a licensed physician (preferably one who specializes in diseases of the ear) before using a sound generator. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
  • Page 57 • Discontinue use of the sound generator and consult promptly with a licensed physician if you experience one of the following conditions: 1. Visible congenital or traumatic deformity of the ear. 2. History of active drainage from the ear within the previous 90 days. 3.
  • Page 58 • Use of the ReSound Assist for remote settings of the tinnitus sound generator should only be performed by the parent or legal guardian in cases where the user is a minor. Tinnitus Sound Generator warning to hearing care professionals...
  • Page 59 CAUTION: The maximum output of the sound generator falls into the range that can cause hearing loss according to OSHA regulations. In compliance with NIOSH recommendations, the user should not use the sound generator for more than eight (8) hours a day when it is set to a level of 85 dB SPL or above. When the sound generator is set to levels of 90 dB SPL or above, the user should not use it for more than two (2) hours per day.

  • Page 60: General Warnings And Cautions

    General warnings and cautions WARNING: • Consult a hearing care professional: – If you think there may be a foreign object in your ear canal – If you experience skin irritation – If excessive ear wax accumulates with the use of the hearing aid •...
  • Page 61 • External devices connected to the electrical input must be safe according to the requirements of IEC 60601-1, IEC 60065, EN/IEC 62368-1, or IEC 60950-1, as appropriate (wired connection, for example HI-PRO, SpeedLink). • No modification of this device is allowed. Warnings related to power hearing aids •...
  • Page 62 • Do not use a broken hearing aid. It may not work properly and may be harmful to your hearing. It may also cause scratches or sores due to sharp edges. • Use only original consumables from the manufacturer, e.g. wax guards. •...
  • Page 63 • If you have a sore or injury where your hearing aid touches your ear or head, continued use of the hearing aid may cause it to worsen or prevent it from healing. Consult your hearing care professional for assistance. •...

  • Page 64: Cyber Security Warnings

    If your device plays the pairing sound at an unexpected time, this could indicate someone has gained access to your device. • Only connect your hearing aid to the official ReSound mobile device app. • Only apply remote fine tuning updates that you are expecting.

  • Page 65: Troubleshooting

    Troubleshooting Issue Potential cause Potential solution Feedback or Is your earmold or dome inserted correctly Re-insert it. "whistling" in your ear? Is the volume very loud? Reduce the volume. Is the receiver wire broken or the earmold Visit your hearing care professional. clogged? Are you holding an object (e.g.
  • Page 66 Issue Potential cause Potential solution Sound is distorted, Is the battery dead? Replace with a new battery. spluttering or weak? Is the battery dirty? Clean it or replace it with a new one. Is the receiver wire broken or the earmold Consult your hearing care professional.

  • Page 67: Warnings To Hearing Care Professionals (Us Only)

    Warnings to hearing care professionals (US only) Hearing aid expectations • A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. • Consistent use of the hearing aid is recommended. In most cases, infrequent use does not permit you to get full benefit from it.
  • Page 68 7. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. 8. Pain or discomfort in the ear. Important notice for prospective hearing aid users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid.
  • Page 69 evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged. Children with hearing loss In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation because hearing loss may cause problems in language development and the educational and social growth of a child.

  • Page 70: Regulatory Information

    Regulatory information Warranties and repairs The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or materials, as described in applicable warranty documentation. In its service policy, the manufacturer pledges to secure functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global Compact initiative, the manufacturer is committed to doing this in line with environment-friendly best practices.
  • Page 71 During transport or storage, the temperature should not exceed the limit values of: • -25 °C (-13°F) to +5 °C (41°F) • +5 °C (41 °F) to +35 °C (95 °F) at a relative humidity up to 90 %, non-condensing • >+35 °C (95 °F) to +70 °C (158 °F) at a water vapor pressure up to 50 hPa. Warm-up time: 5 minutes.
  • Page 72 Statement This device complies with part 15 of the FCC rules and ISED rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation.
  • Page 73 In EU: The device conforms to the General Safety and Performance Requirements according to Annex I of the EU Medical Device Regulation 2017/745 (MDR). • Hereby, GN ReSound A/S declares that the radio equipment types , CAR12Aand CAR13A are in compliance with Directive 2014/53/EU. •...
  • Page 74 Hearing aid variants Mini Receiver In-the-Ear (RIE) hearing aids of type CAR12A with FCC ID X26CAR12A, IC number 6941C- CAR12A and size 312 Zinc-air battery are available in the following variants: RU961-DRW, RU761-DRW, RU561-DRW. Nominal RF output power transmitted is -10.34 dBm. Receiver-in-the-ear (RIE) hearing aids of type CAR13A with FCC ID X26CAR13A, IC number 6941C-CAR13A and size 13 Zinc-air battery are available in the following variants: RU962-DRW, RU762-DRW, RU562-DRW.

  • Page 75: Technical Specifications

    Technical specifications RIE — LP/MP receiver Models: RU961-DRW, RU761-DRW, RU561-DRW, RU962-DRW, RU762-DRW, RU562-DRW Maximum Output (OSPL90) Reference test gain (60 dB SPL input) (The two lower curves in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The two upper curves in the Full- On and Ref.Test.Gain chart) Max.
  • Page 76 RIE — HP/UP receiver Models: RU961-DRW, RU761-DRW, RU561-DRW, RU962-DRW, RU762-DRW, RU562-DRW Maximum Output (OSPL90) Reference test gain (60 dB SPL input) (The two lower curves in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The two upper curves in the Full-On Max.
  • Page 77 RIE — MM receiver Models: RU961-DRW, RU761-DRW, RU561-DRW, RU962-DRW, RU762-DRW, RU562-DRW Maximum Output (OSPL90) Reference test gain (60 dB SPL input) (The lower curve in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The upper curve in the Full-On and Max.

  • Page 78: Additional Information

    Additional information Acknowledgements Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright ® 2014, Kenneth MacKay. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: •...
  • Page 79 © 2022 GN Hearing A/S. All rights reserved. ReSound is a trademark of GN Hearing A/S. Apple, the Apple logo, iPhone, iPad, iPod touch, and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries.
  • Page 80 1-800-392-9932 resound.com/veterans Any serious incident that has occurred in relation to the device should be reported to the legal manufacturer GN ReSound A/S and the competent authority of the EU Member State in which the user and/or patient is established.

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Omnia 13

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