GE GeoSpring GEH50DNSRSA Owner's Manual & Installation Instructions page 21

Before you call for service...
Problem
Relief valve producing
popping sound
or draining
The heater is beeping
and the screen says
"Attention! Tank not
filled!"
The filter light is on.
The heater is beeping
and the screen says
"Heat Pump Failure"
The heater is beeping
and the screen says
"Water Heater Failure"
The heater is beeping
and the screen says
"System Failure"
The water heater is
beeping and the screen as intended
says, "Wiring to unit
incorrect. Must be 240V
not 120V" or "Heat Pump
Fault"
Hot Water has a rotten Certain water supplies with
egg or sulfur smell
Unit is not making
normal sounds
For Service, please call 1.888.4GE.HEWH (1.888.443.4394)
Possible Causes
Pressure buildup caused
by thermal expansion
to a closed system.
The water heater has not
been filled with water before
powering up. Powering up the
heater without water will
damage the electric heaters.
The water heater warranty
does not cover damage or
failure resulting from operation
with an empty or partially
empty tank.
The filter requires cleaning.
A clean filter is necessary for
effective operation.
There is an issue with the
heat pump system.
There is an issue with the
water heater system.
There is an issue with the
water heater that requires
immediate attention.
Unit is not receiving 240VAC
high sulfate content will react
with the anode rod that is
present in all water heaters
for corrosion protection of
the tank.
If unit is using resistance
elements, it will not make
fan or compressor sounds.
What To Do
•
This is an unacceptable condition and must be corrected.
Contact the water supplier or plumbing contractor on how
to correct this. do not plug the relief valve outlet.
•
Fill the tank completely with water. Press ENTER to stop
the alarm and then press POWER when the tank has been
filled.
•
Follow the instructions on how to remove and clean the
filter on page 13.
•
The unit will automatically switch to another available
mode to ensure you continue to have hot water. Contact
service immediately and give them the codes listed on the
display screen.
•
The unit will automatically switch to another available
mode to ensure you continue to have hot water. Contact
service immediately and give them the codes listed on the
display screen.
•
The heater will need to turn off. Contact service immediately.
• Turn off power to water heater (generally at the breaker
panel). Then read "Electrical Connections" section of
Installation Instructions, see page 17. Then, contact the
installer to verify electrical input to the water heater.
• The odor can be reduced or eliminated in most water
heaters by replacing the anode rod with less-active
material rod. In some cases, an added step of
chlorinating the water heater and all hot water lines may
be necessary, contact your local water professional or
plumber for options and instructions. Call GE at
1.888.4GE.HEWH (1.888.443.4394) to learn how to purchase
this replacement anode rod. A qualified servicer or
plumber should do this replacement. use of a non-GE
approved anode rod, or operating the water heater
without a GE approved anode rod will VOId the warranty.
•
Check mode of unit.
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