Before You Call For Service - Sharp STR3065HS Operation Manual

BEFORE YOU CALL FOR SERVICE

Please check the following before calling for service to potentially save yourself time and expense.
PROBLEM
Part of all of the appliance
does not operate
Rangetop and/or Microwave
does not heat
Radiant Cooktop heaters too
hot or not hot enough
Radiant Cooktop heater
stops glowing
Scratches on cooktop sur-
face
Areas of discoloration on
cooktop surface
Metal marks on cooktop
surface
Brown streaks or specks on
cooktop surface
Radiant cooktop produces
strong odor or light smoke
when turned on
Microwave Drawer Oven
™
light does not work
Touch controls do not oper-
ate
WELCOME TO SHARP KITCH-
flashes on the display
EN
Microwave Drawer Oven
™
vent emits steam
F and another letter or a
number flash on the display
E
POSSIBLE CAUSE
• No power to the appliance due to
power outage.
• Fuse/circuit breaker in home failure.
• Microwave Drawer Oven is in
™
Demo Mode.
• No power to the appliance due to
power outage.
• Surface controls improperly set.
• Improper cookware in use.
• It is normal for surface heaters to
stop glowing when set to low heat
settings.
• Improper cookware in use.
• Cookware slid on cooktop surface.
• Improper cleaning methods used.
• Food spills not removed before next
use.
• Metal cookware slid or scraped on
cooktop surface.
• Liquid boil-overs not removed before
next use.
• A new rangetop may produce an
odor or light smoke during first few
uses.
• Light bulb is loose or burned-out.
• Control Lock is activated.
• Appliance has restarted due to a
power failure, and cooking programs
and time of day are erased.
• It is normal during microwave cook-
ing or heating for the vent to emit
water vapor.
• Error code is displayed.
• Check houselights to confirm power outage and call
the local electric company for service.
• Replace fuse or reset circuit breaker.
• Cancel Demo Mode. See DEMO MODE on page 28.
• Check houselights to confirm power outage and call
the local electric company for service.
• Properly set cooktop surface controls. See USING
THE RANGETOP on page 20.
• Properly set microwave controls. See USING THE
MICROWAVE DRAWER on page 22.
• Use flat-bottomed pans of appropriate size for the
selected surface unit. See ABOUT COOKWARE
PLACEMENT on page 11.
• Use smooth, flat-bottomed cookware. See ABOUT
COOKTOP UTENSILS on page 11.
• Do not slide cookware on the cooktop surface.
• Clean with appropriate utensils. See CLEANING
THE RANGETOP on page 30.
• Remove spills and clean the cooktop surface before
next use. See CLEANING THE RANGETOP on
page 30.
• Do not slide metal cookware on the cooktop surface.
• Remove metal marks with CERAMA BRYTE
Cooktop Cleaner. See METAL MARKS on page 30.
• Remove spills and clean the cooktop surface before
next use. See CLEANING THE RANGETOP on
page 30.
• Ventilate the room to remove odors. This occurrence
will cease after a few initial uses.
• Call for service.
• Unlock controls. See CONTROL LOCK on page 28.
• Touch STOP/CLEAR pad, reset the clock and re-
program the appliance. See BEFORE OPERATING
on page 18.
• Turn off the appliance and call for customer assis-
tance.
32
SOLUTIONS
®