Chapter 6: Troubleshooting; Tips For Resolving Issues With General Behavior - SMART Board M700V Series User Manual

Chapter 6
Troubleshooting

Tips for resolving issues with general behavior

Adjusting the projected image
Resetting your interactive whiteboard
Preventing USB cable issues
The screen is blank or there's a problem with the image
Touch isn't working as expected
Using the SMART software icon as a troubleshooting tool
The orientation procedure isn't working as expected
Contacting SMART Support
This chapter explains how to troubleshoot a variety of common issues with the interactive whiteboard. If
you're experiencing and issue that's not listed or the solutions don't work, check out the following
resources:
Communities discussions
Knowledge base (Communities articles)
Tips for resolving issues with general behavior
Adjusting the projected image
If your projector isn't installed in a fixed location, you can correct many image problems by shifting your
projector so the projected image fits squarely on the interactive surface. Ideally, each side of the image
should extend almost to the edge of the interactive surface.
smarttech.com/kb/171660
Search the communities discussion forums for an answer, or
post a description of the issue. SMART Support and other
SMART Product users regularly monitor the forums, so it's a
great place to find answers to help resolve the issue.
The knowledge base contains articles to help with advanced
troubleshooting. Search for the issue to see if a published
resource offers a solution.
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