CareWise C-Trak Apollo User Manual page 35

Appendix B
Troubleshooting
The meter moves but there is no sound
1. The volume may be turned down. To adjust the volume
on the system press the volume buttons located
on the front panel.
2. The range selected does not detect the radioisotope present.
Lower the Range using the Range Selections.
Connection error or no counts or sound
1. Check that probe connector is "turned and locked"
in place. If not, re-connect, select "YES" on error
message and try again.
2. Check that analyzer has the proper probe and
isotope selected for use. If not, select proper
probe and isotope and try again.
3. Check that you get counts with a known source of
radiation (i.e. A valid Check Source) held against
nose of probe. If yes, then problem may be with
radiopharmaceutical administration or distribution.
If no, the probe may be damaged.
Call Care Wise for assistance.
Erratic counts or intermittent counts
1. There may be electrical interference.
Remove offending sources of interference.
2. There may be magnetic interference. Do not use
the gamma probe near a magnetic pad or mat.
3. The probe could be contaminated with radioactivity.
Follow the instructions in Section 5.3 to
decontaminate the probe.
4. The probe could be damaged. Call Care Wise for assistance.
Any other questions or concerns
Contact Care Wise on +1-813-626-6848 (US & Canada)
+44 (0)1273 497600 (Europe & Worldwide) for
information and advice as needed.
35