Troubleshooting - ProMOTION EV1 User Manual

ProMOTION EV1
CLEANING, MAINTENANCE & STORAGE
Maintenance
It is recommended to inspect and clean the device twice a week, although
this is dependent on usage. No product maintenance beyond cleaning should
be performed by the user. If your device requires maintenance, please contact
the manufacturer.
Storage
• Recommended storage temperature conditions: 1°C - 35°C (34° - 95°F)
• Relative humidity: 10% - 95% non-condensing.
Battery storage information
• Recommended battery storage temperature conditions: 1°C - 35°C (34° - 95°F)
• Storing the battery at temperatures outside of the recommended range may
negatively affect the life of the battery.
• Store the battery with charge for optimum life. Do not store the battery in a
discharged condition.
Precautions
• It is recommended that the ProMOTION EV1 device is used at Tropospheric
Pressure levels (1.075 Bar). The device should not be used on an aircraft.
• Do not leave the device in direct sunlight. The UV light may damage or
discolour the device.
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TROUBLESHOOTING

Error description
Therapy Unit will
not turn on or
function as desired
Therapy
Unit will not
achieve desired
temperature
Pump Unit does
not operate as
desired
Compression Wrap
does not inflate as
expected
Battery does not
charge / no lights
displayed during
charging
Possible cause
• Battery charge may be insufficient - please recharge
• Check that battery is correctly inserted into the Therapy Unit
• Check for foreign object contamination in the battery connections
• Battery may be damaged or expired - please contact ProMOTION Customer
services
• Ambient Temperature & Humidity may be outside recommended range -
wait until within range
• If the problem persists, please contact ProMOTION Customer Services
• Battery charge may be insufficient - please recharge
• Ambient Temperature & Humidity may be outside recommended range -
wait until within range
• Battery may be damaged or expired - please contact ProMOTION Customer
services
• Is the Pump Unit connected properly? - Check that the Pump connection
cable is securely plugged into the Therapy Unit
• Is the Pump Unit mounted correctly? Check that the Pump Unit is correctly
mounted to the cradle. The Pump should fit parallel with the bayonet
• Pump Unit may be damaged - please contact ProMOTION Customer services
• Check that the wrap is not damaged or punctured - please contact
ProMOTION Customer services if you require a new wrap
• Is the bladder valve leaking? Ensure the bladder valve is correctly located
into the cradle, and that the Pump Unit is correctly attached to the cradle
• Check that the wrap is not tightly stretched around the limb prior to
inflation - the wrap should only be tight enough to not slip
• If the problem persists, please contact ProMOTION Customer Services
• Check that the charger is correctly inserted into the battery pack
• If the problem persists, please contact ProMOTION Customer Services
Factory reset
A Factory reset will delete the:
• custom treatments
• user info
• user notes
• treatment history and logs.
Hold down 'up' button for ten seconds, then
'down' button to confirm when prompted
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