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ActiveSmart™ models only
PROBLEM
Light not
working
Light and
display not
working
(ActiveSmart™
models)
Unfamiliar
noises
Condensation
inside fresh food
compartment
Tray/bin does
not slide in
and out evenly
30
TROUBLESHOOTING
POSSIBLE CAUSES
Light not functioning.
Product in 'Sabbath mode'.
Cabinet not stable or level.
Freezer is defrosting.
Frequent or long door openings.
Door gasket leaking.
Not unusual during periods of
high humidity.
Packaging trapped.
Runners not extending fully.
WHAT TO DO
For ActiveSmart™ models,
the light cannot be serviced
by the user. Contact your
Fisher & Paykel trained and
supported service technician.
Press and hold
down for
10 seconds.
Refer to section 'ActiveSmart™
user warnings and sounds'.
Minimise door openings.
Check that gasket is sitting flat
and sealing tightly.
Wipe dry.
Check to ensure no food or
packaging is trapped behind the
tray/bin.
Holding onto sides of tray/bin,
extend the runners fully by
using a firm pull — this will reset
the runner.
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