Nokia Check Point IP2450 Installation Manual page 124

8
Troubleshooting
To reset the default database settings
1. Log in to the IP2450 as admin by using Check Point Network Voyager.
For information about how to access Check Point Network Voyager and the related
reference materials, see
2. Under Configuration Database Management (Config > System Configuration > Manage
Configuration Sets), choose the option to create a new factory default configuration.
3. Create the new default configuration.
Do Not Get a Login Prompt—Error Messages Appear
Problem The IP2450 is defective, or the file system on the IP2450 is defective.
Solution Contact the Check Point Customer Support Center.
Note
Use the full installation procedure to install a new system. The new system completely
replaces the contents of the drive and might be needed to restore or reload an IP2450. This
procedure erases any configuration database on the appliance. For information about how
to complete the full installation procedure, see the current release notes. The release notes
are located on the Check Point Support Center at
Not Able to Connect to Check Point Network Voyager Using the Ethernet
Port, But Console Access Works
Problem Using the wrong Ethernet cable.
Solution Use a crossover Ethernet cable if you are connecting directly to the computer. Use a
straight-through cable if you are connecting to a hub. For cabling information, see
NIC Connectors and Cables"
Problem Port is not configured as active.
Solution View the port in Check Point Network Voyager or from the CLI, and verify that the
interface is configured as active.
Problem Host port configuration is incorrect.
Solution Check host Ethernet port settings. Verify that the IP address and netmask settings
are correct for the IP2450 configuration.
Problem Wrong link speed.
Solution Verify that the port on the host and the port on the IP2450 are set for the same speed
(10 Mbps or 100 Mbps). An unblinking data and activity LED on a port is a good indication of a
speed mismatch.
124
"Using Check Point Network Voyager"
http://support.checkpoint.com/
on page 63.
Check Point IP2450 Security Platform Installation Guide
on page 42.
.
"Ethernet