T Rou Ble Sh Oot I N G Gui D E; Troubleshooting - Hoover Platinum Collection UH30010COM Owner's Manual

6. TROUBLESHOOTING

WARNING: TO REDUCE RISK OF PERSONAL INJURY - UNPLUG CLEANER BEFORE SERVICING
PROBLEM POSSIBLE REASON
1. Power cord not firmly plugged into
Cleaner
outlet.
won't run
2. Blown fuse or tripped breaker.
3. Stall protection has tripped. (power
light is flashing)
4. Thermal protector activated. (power
light is flashing)
5. Needs Service.
1. Disposable bag is full. ("Check Bag"
Dust escaping
indicator illuminated red)
from cleaner
2. Disposable bag not installed correctly.
1. Disposable bag not installed correctly.
Cleaner
won't pick up 2. Disposable bag is full. (check bag
indicator illuminated red)
or low suction
3. Brushroll is worn out.
4. Poly V-belt is worn.
ANY OTHER SERVICING SHOULD BE DONE BY AN AUTHORIZED SERVICE REPRESENTATIVE.
Exclusive Hoover Platinum Collection™ Member Services Line 1.877.MYPLTNM (1.877.697.5866)
In the event that further assistance is required, see your Yellow Pages for an authorized HOOVER® Dealer or visit our website at www.hoover.com.
Costs of any transportation to and from any place of repair are to be paid by the owner. The service parts used in this unit are easily replaced and
readily available from an authorized HOOVER® Dealer or retailer. Always identify your cleaner by the model number and manufacturing code when
requesting information or ordering replacement parts. (The model number appears on the bottom of the cleaner.)
POSSIBLE SOLUTION
1. Plug unit firmly into wall outlet.
2. Check fuse or breaker in home. Replace fuse/reset breaker.
3. Unplug unit. Remove debris from brushroll.
4. Turn the cleaner off and disconnect it from the electrical
outlet. Then allow cleaner to cool for 30 minutes. If the
thermal protector continues to activate see Needs Service
solution #5.
5. Take to service center. To find nearest location, visit our
website at www.hoover.com or call 1-877-697-5866. Monday
through Friday 8am - 7pm EST
1. Replace disposable bag - Pg. 9.
2. Review disposable bag removal and replacement - Pg. 9.
1. Review disposable bag removal and replacement - Pg. 9.
2. Replace disposable bag - Pg. 9.
3. Replace brushroll - Pg. 10.
4. Refer to needs service above.
11