T Rou Ble Sho Oting G Uide - Hoover UH70015 Owner's Manual

7. TROUBLESHOOTING
WARNING: TO REDUCE RISK OF PERSONAL INJURY - UNPLUG CLEANER BEFORE SERVICING CLEANER.
PROBLEM POSSIBLE CAUSE
Cleaner won't run.
Cord not firmly plugged in.
No voltage in wall plug.
Agitator brushroll
Brushroll is turned off.
brushes aren't turning.
Brushroll is obstructed.
Cleaner wont pick up.
Incorrect carpet height setting.
Dirt cup full.
Primary filter dirty.
Blockage in system.
Cleaner hard to push.
Incorrect carpet height setting.
Cleaning tools won't
Dirt cup full.
pick up.
Primary filter dirty.
Blockage in system.
Powered pet hair clean-
Too much pressure being applied to tool. Continue using tool applying light pressure.
ing tool agitator brush-
Blockage in turbine channel.
roll won't turn.
Broken or worn belt.
Low cleaner suction.
Power Button Flashing.
Brushroll is obstructed.
Thermal protector activated.
Needs service.
ANY OTHER SERVICING SHOULD BE DONE BY AN AUTHORIZED SERVICE REPRESENTATIVE.
Exclusive Hoover Platinum Collection™ Member Services Line 1.877.MYPLTNM (1.877.697.5866)
In the event that further assistance is required, see your Yellow Pages for an authorized HOOVER
and from any place of repair are to be paid by the owner. The service parts used in this unit are easily replaced and readily available from an authorized HOOVER
Always identify your cleaner by the model number and manufacturing code when requesting information or ordering replacement parts. (The model number appears on the bottom
of the cleaner.)
POSSIBLE SOLUTION
Plug cord in firmly.
Replace fuse or reset circuit.
Select a suitable carpet mode setting.
Disconnect cleaner from electrical outlet. Turn cleaner over and remove any debris
that have accumulated on the brushroll.
Select another carpet height setting.
Empty dirt cup.
Clean the primary filter (see page 13).
Clear blockage.
Select a higher carpet height setting.
Empty dirt cup.
Clean the primary filter (see page 13).
Clear blockage.
Remove wand from cleaner and clear blockage.
Replace belt.
Refer to item under "Cleaner won't pick up".
Turn cleaner off and disconnect from electrical outlet. Turn cleaner over and
remove any debris that have accumulated on the brushroll.
Turn cleaner off and disconnect from electrical outlet. Allow cleaner to cool for
30 minutes. Clean Filters (see pages 13-15) and check for obstruction in hose.
If problem continues see service solution below.
Take to service center. To find nearest location, visit our website at www.hoover.
com or call 1-877-697-5866. Monday through Friday 8am - 5pm EST
® Dealer or visit our website at www.hoover.com. Costs of any transportation to
® Dealer or retailer.
17