Troubleshooting; Customer Service - Siemens EX9 KX Series Information For Use

en Troubleshooting
25 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced with a special connection cable,
which is available from the manufacturer or his Cus-
tomer Service.
25.2 Information on the display panel
Fault
The hob cannot be
switched on.
The touchscreen dis-
play is not respond-
ing or has frozen.
The cooking zone's
power level cannot
be increased.
Audible signal
The hob is respond-
ing in an unusual
manner or can no
longer be operated
correctly.
One or all cooking
zones have been
automatically
switched off.
The transfer settings
function cannot be
activated.
​ ⁠ ​ ⁠ ​ ⁠ ​ ⁠ ​ ⁠
22
Cause and troubleshooting
The power supply has been disconnected.
▶
Use other electrical appliances to check whether there has been a power failure.
The appliance has not been connected as shown in the circuit diagram.
▶
Connect the appliance in accordance with the circuit diagram.
Electronics fault
▶
If you are unable to rectify the fault, inform the technical after-sales service.
The control panel is wet or an object is covering it.
▶
Dry the control panel or remove the object.
The hob's total power output has been limited.
▶
Change the total power under "Maximum power consumption" in the basic settings.
▶
If a very large item of cookware is being used, this may have an effect on the maximum
power level for that half of the hob. Place the cookware back on the hob.
There is something on the touch display.
1. Remove the object and reconfigure the hob settings.
2. Do not place hot cookware on the control panel.
A fault has occurred in the electronics.
1.
Switch off the appliance using the mains fuse or the circuit breaker in the fuse box.
2. Wait a few seconds before reconnecting the appliance.
The electronics have overheated and one or all of the cooking zones have been switched
off.
There is hot cookware in the vicinity of the control panel. The cooking zone has been
switched off to protect the electronics.
The cooking zone has overheated and has been switched off to protect the work surface.
Electronics fault
▶
Touch any button to confirm the fault display. You can continue to cook as normal
without using the flexMotion function. Contact customer service.
The hob is unable to connect to your home network or the extractor hood.
1.
Acknowledge the fault display by touching any of the sensor fields. You can cook as
usual without a connection.
2. If the problem persists, contact our technical after-sales service.
25.1 Warnings
If a problem occurs, instructions, warnings or error
messages are shown automatically on the display.
To eliminate the problem, follow the instructions on the
touch display. If required, contact customer service and
specify the exact fault code.
Notes
¡ If an error occurs, the appliance does not switch to
standby mode.
¡ In order to protect the appliance's electronic parts
from overheating or surge currents, the hob may
temporarily reduce the power level.