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en Troubleshooting
Tips
¡ You can achieve good cleaning results using a
special sponge for glass ceramic.
¡ If you keep the base of the cookware clean, the
hob surface remains in a good condition.
Troubleshooting
25 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
→ "Customer Service", Page 21
WARNING ‒ Risk of electric shock!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord or the appliance power cable of
▶
this appliance is damaged, it must be replaced with
a special power cord or special appliance power
cable, which is available from the manufacturer or
its Customer Service.
25.2 Information on the display panel
Fault
No displays light up.
The displays flash.
, , ,
,
+ power level and
audible signal
and signal tone
20
Cause and troubleshooting
The power supply has been disconnected.
Use other electrical appliances to check whether there has been a power failure.
▶
The appliance has not been connected as shown in the circuit diagram.
Connect the appliance in accordance with the circuit diagram.
▶
Electronics fault
If you are unable to rectify the fault, inform the technical after-sales service.
▶
The control panel is wet or an object is covering it.
Dry the control panel or remove the object.
▶
The electronics have overheated and one or all of the cooking zones have been switched
off.
Wait until the electronics have cooled down sufficiently. Then touch any button on the
▶
control panel.
There is hot cookware in the vicinity of the control panel. This may cause the electronics to
overheat.
Remove the cookware. The fault display goes out shortly afterwards. You can continue to
▶
cook.
There is hot cookware in the vicinity of the control panel. The cooking zone has been
switched off to protect the electronics.
Remove the cookware. Wait a few seconds. Touch any button. When the fault display
▶
goes out, you can continue cooking.
24.3 Cleaning the hob surround
If the hob frame is dirty or stained after use, clean this.
Note: Do not use a glass scraper.
Clean the hob frame with hot soapy water and a soft
1.
cloth.
Wash new sponge cloths thoroughly before use.
Dry with a soft cloth.
2.
25.1 Warnings
Notes
¡ If
or
appears in the displays, press and hold the
sensor for the respective cooking zone and read the
fault code.
¡ If the fault code is not listed in the table, disconnect
the hob from the power supply and wait 30 seconds
before reconnecting it. If this display appears again,
contact customer service and specify the exact fault
code.
¡ If an error occurs, the appliance does not switch to
standby mode.
¡ In order to protect the appliance's electronic parts
from overheating or surge currents, the hob may
temporarily reduce the power level.
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