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17 Cleaning and servicing
To keep your appliance working efficiently for a long
time, it is important to clean and maintain it carefully.
17.1 Cleaning products
You can obtain suitable cleaning products and glass
scrapers from customer service, a retailer or the online
shop www.siemens-home.bsh-group.com .
ATTENTION!
Unsuitable cleaning products may damage the sur-
faces of the appliance.
Never use unsuitable cleaning products.
▶
Do not use cleaning products while the hob is still
▶
hot. This may cause marks on the surface.
Unsuitable cleaning products
¡ Undiluted detergent
¡ Detergent intended for dishwashers
¡ Abrasive cleaning products
¡ Aggressive cleaning products such as oven spray
or stain remover
¡ Abrasive sponges
¡ High-pressure or steam jet cleaners
18 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord of this appliance is damaged, it
▶
must be replaced with a special connection cable,
which is available from the manufacturer or his Cus-
tomer Service.
18.2 Information on the display panel
Fault
No displays light up.
The displays flash.
Cause and troubleshooting
The power supply has been disconnected.
Use other electrical appliances to check whether there has been a power failure.
▶
The appliance has not been connected as shown in the circuit diagram.
Connect the appliance in accordance with the circuit diagram.
▶
Electronics fault
If you are unable to rectify the fault, inform the technical after-sales service.
▶
The control panel is wet or an object is covering it.
Dry the control panel or remove the object.
▶
17.2 Cleaning the hob
Clean the hob after every use to stop cooking residues
from getting burnt on.
Requirement: The hob must be cold. Do not allow the
hob to cool down if it has sugar stains, plastic or alu-
minium foil on it.
Remove heavy soiling using a glass scraper.
1.
Clean the hob with a cleaning agent for glass
2.
ceramic.
Follow the cleaning instructions on the packaging of
the cleaning agent.
Tip: You can achieve good cleaning results using a
special sponge for glass ceramic.
17.3 Cleaning the hob surround
If the hob frame is dirty or stained after use, clean this.
Note: Do not use a glass scraper.
Clean the hob frame with hot soapy water and a soft
1.
cloth.
Wash new sponge cloths thoroughly before use.
Dry with a soft cloth.
2.
18.1 Warnings
Notes
¡ If appears in the displays, press and hold the
sensor for the respective cooking zone and read the
fault code.
¡ If the fault code is not listed in the table, disconnect
the hob from the power supply and wait 30 seconds
before reconnecting it. If this display appears again,
contact the technical after-sales service and specify
the exact fault code.
¡ If an error occurs, the appliance does not switch to
standby mode.
¡ In order to protect the appliance's electronic parts
from overheating or surge currents, the hob may
temporarily reduce the power level.
Cleaning and servicing en
15
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