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Do you provide reports for any service level commitments with
your customers? If yes, what management systems will you use?
Identify the types of users who require network management
reports.
What types of reports do you provide?
What format do the managers want to view the reports in?
Who will monitor the management systems?
How will network operators be notified of network problems?
For fault and performance management purposes, do you need to
provide call detail records?
What security protocols do you use for authentication,
authorization, and accounting (AAA)?
What dial NMS freeware do you plan to use?
What software tools do you plan to develop internally?
Do you plan to build and maintain customized scripts?
Yes
Multi Router Traffic Grapher
(MRTG)
Custom-based AAA
accounting tools and database
query tools
Network managers
Network operators
Network engineers
Help desk operators
Corporations who outsource
their dial-up service
End users
Periodic performance reports
Billing reports
Security reports
Router operations reports
High-priority syslog reports
HTML web pages and
online graphs
The network operations staff
By sending e-mail to their pagers
Yes
Disconnect cause codes and retrain
counters must be inspected.
RADIUS for the remote
modem users
TACACS+ for the router
administrators in the NOC
MRTG, UCD-SNMP, Linux, and
Apache
Log File Rotator
Device Navigator
Modem Call Record Viewer
Web-based management
War Dialer for performance
testing (optional)
Yes
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