Troubleshooting - Catchbox Plus User Manual

4. Troubleshooting

No sound 1.
The Transmitter and the Receiver
are not paired.
2. The Transmitter or the Receiver is
not powered.
Volume on the Receiver is on mute.
3.
Audio signal
1. The Transmitter and the Receiver
dropouts or
are located too far from each other.
breaks
2. There are obstacles in between the
Transmitter and the Receiver.
Distorted
1. Audio cable or adapter piece is
sound
broken or not properly attached.
Volume level is too high.
2.
Audio
1.
Transmitter is situated too close
feedback
to the loudspeakers.
2. Volume level is too high.
Transmitter
1. Battery level is critically low
does not
indicated by rapidly blinking LED.
turn on
Transmitter is
1.
AC Power adapter does not provide
not charging
enough power.
with the
2. Power cable is broken or not
AC power
properly attached.
adapter
Wireless
1. Wireless Charger is not powered.
Charger is not
2. Battery level of the Transmitter's
working
battery is critically low.
Wireless
1. There is a foreign object between the
Charger
Transmitter and the Wireless Charger.
all LEDs are
blinking
2. Cube is not properly placed on
the Wireless Charger.
3. The Transmitter is placed on the
Wireless Charger without a Cover.
4. Transmitter has been heating up.
5. AC Power adapter does not provide
enough power.
1.
Pair the Transmitter and the Receiver
units.
2. Turn on the Transmitter. Plug the
Receiver into a wall socket and turn on.
Increase the volume level on the
3.
Receiver.
1. Place the Transmitter and the
Receiver closer to increase signal
strength.
2. Place the Receiver unit in clear view of
the Transmitter.
1. Check the audio cable connection
and adapter piece. If problem persists,
replace the cable and/or adapter.
2. Decrease the volume on the Hub.
1.
Move the Transmitter further
away from the loudspeakers.
2. Decrease the volume on the Hub.
1. Charge the Transmitter using the AC
Power adapter.
1.
Use the included AC Power adapter.
2. Check the cable connection. If
the problem persists replace the
AC Power adapter.
1. Attach the power cable to the
Wireless Charger.
2. Charge the Transmitter with the AC
Power adapter.
1. Remove the foreign object and place
the Cube on the Wireless Charger.
2. Place Cube at the center of the
Wireless Charger.
3. Place the Transmitter in Cover and
place the Cube on the Wireless
Charger.
3. Remove the Transmitter from the
Cover and let it cool down. Check
the ambient temperature in the room
not to be above 30 degrees Celsius.
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