Troubleshooting - Catchbox CBPRO001 User Manual

4. Troubleshooting

Problem Possible Cause
No sound
1. Mod Capsule is not turned on,
indicated by no light on
the status LED.
2. 3rd party transmitter or the receiver is
not turned on or these are not paired.
Audio signal
1. Wireless connection between 3rd
dropouts or
party transmitter and receiver is
breaks
weak and unreliable.
Distorted
1. Adapter cable is broken or not
sound
properly attached.
2. Volume level is too high.
Mod Capsule
1. The magnetic locks are misaligned.
falling out of
Cover
2. Magnetic lock has been damaged
or magnets have lost strength.
Audio
1. Cube mic is situated too close
feedback
to the speaker system.
For more technical assistance, contact us by email (info@catchbox.com)
or visit our website (www.catchbox.com)
Solution
1. Turn on the Mod Capsule using the
power switch located at the back of the
device. The LED status light should turn
green. If it doesn't, you may need to
replace the battery.
2. Make sure both the 3rd party wireless
transmitter and receiver are on and
paired with each other.
See corresponding 3rd party user
manual for further assistance.
1. See 3rd party transmitter and receiver
user manual for more assistance.
Common causes for a weak unreliable
signal are that the receiver and the
transmitter are located too far away from
each other, the signal is being absorbed
by objects between the two devices,
and/or other devices are operating on the
same frequency band, congesting the
frequency band.
1. Check the adapter cable connection to
the 3rd party transmitter as well as to the
Mod Capsule. If the problem persists,
replace the adapter cable.
2. Reduce the output volume at the receiver
by using the volume knob.
1. Align the magnets by twisting the
Mod Capsule inside the Cover.
2. Get the product serviced.
1. Move the Cube mic away from
the speakers.
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