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Random discharge
Reflection
from the nozzle
issue from
basin or other
object
Soap discharging
Damaged
from pump housing.
pump due to
high viscosity
or debris in
pipes
Soap is not
Soap tank is
discharging
empty
Soap
dispenser has
not been
primed
Damaged
pump
(discharge
from housing)
Debris or dried
soap in the
pipe or tank
High viscosity
soap (> 3800
cPs)
Eliminate any cause of reflection and if
necessary, use appropriate remote control
to shorten detection range.
Replace the Pump. Rinse warm water
through the pipe and the body of the soap
dispenser all the way to the nozzle.
Fill with soap with correct viscosity (100 -
3800cPs) and prime pipes using the fill
button on remote control.
Prime the soap dispenser by pressing the
fill button on the remote or by pressing the
refill button located at the bottom of the
pump, until soap exits the nozzle.
Replace the Pump
Run warm water through pipe, pump, and
body all the way to the nozzle.
Replace with soap of correct viscosity.
NOTE: Using the soap dispenser with high
viscosity soap may cause permanent
damage to the pump and shorten the
lifecycle.
Version 1, 17 March 2021, Page 10 of 12
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