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RHEEM ELECTRIC DOMESTIC MAINS PRESSURE
WATER HEATER WARRANTY - AUSTRALIA ONLY
RHEEM STELLAR STAINLESS STEEL ELECTRIC MODELS
1.1
This warranty is given by Rheem Australia Pty Limited ABN 21 098 823 511 of
1 Alan Street, Rydalmere New South Wales.
1.2
Rheem offer a trained and qualified national service network who will repair or
replace components at the address of the water heater subject to the terms of
the Rheem warranty. Rheem Service, in addition can provide preventative
maintenance and advice on the operation of your water heater. The Rheem
Service contact number is 131031, with Contact Centre personnel available
24 hours, 7 days a week to take your call and if necessary to arrange a service
call for during normal working hours Monday to Friday (hours subject to
change).
1.3
For details about this warranty, you can contact us on 131031 or by email at
warrantyenquiry@rheem.com.au (not for service bookings).
1.4
The terms of this warranty and what is covered by it are set out in sections 2
and 3 and apply to water heaters manufactured after 1
1.5
If a subsequent version of this warranty is published, the terms of that warranty
and what is covered by it will apply to water heaters manufactured after the
date specified in the subsequent version.
2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT
2.1
Rheem may reject a claim under this warranty in its sole discretion if:
a) You do not arrange for a major service to be conducted on your water
heater in the sixth year after installation, in accordance with Rheem's
recommendation in the Owner's Guide and Installation Instructions; and
b) The fault giving rise to the warranty claim would have been detected and
rectified during that major service.
The decision of whether to repair or replace a faulty component is at Rheem's
2.2
sole discretion.
2.3
If you require a call out and we find that the fault is not covered by the Rheem
warranty, you are responsible for our standard call out charge. If you wish to
have the relevant component repaired or replaced by Rheem, that service will
be at your cost.
2.4
Where a failed component or cylinder is replaced under this warranty, the
balance of the original warranty period will remain effective. The replacement
does not carry a new Rheem warranty.
1. THE RHEEM WARRANTY – GENERAL
4
st
April 2019.
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