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Problem
The appliance doesn't
work
The light of selected
mode doesn't go on
The light of selected
program is on, but the
appliance doesn't work
The ingredients have
not blended well
The appliance
overflows
The food is burnt
This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, visit www.philips.com/support
for a list of frequently asked questions or contact the Consumer Care Centre in your country.
Trouble shooting
Cause
There is connection problem
The motor unit does not fit
onto the jug properly
because there are too many
ingredients in the jug.
Motor unit problem
There is connection problem
During making process,
power had been cut off.
The motor unit does not fit
onto the jug properly
You have exceeded the
MAX indication in the jug.
You have not pressed start
button.
You have exceeded the
MAX indication in the jug.
You have exceeded the MAX
indication in the jug
You have selected wrong
program
You have exceeded the MAX
indication in the jug
The overflow sensor is dirty
You have selected wrong
program
You did not add enough
water or other liquid
You have heated up milk
Solution
Check if the small plug is inserted in the
appliance properly and if mains plug is
inserted in the wall socket properly. Remove
the plugs and reinsert them.
Remove some of the ingredients and make
sure not to fill the jug beyond the MAX
indication.
Please contact with local service center or
call center
Check if the small plug is inserted in the
appliance properly and if mains plug is
inserted in the wall socket properly. Remove
the plugs and reinsert them.
Please follow the proper steps to make
soup.
Make sure motor unit connector and the jug
connector are aligned before you lower the
motor unit into the jug.
Remove some of the ingredients and make
sure the ingredients are spread evenly over
the bottom of the jug.
Press the start button.
Remove some of the ingredients and make
sure the ingredients are spread evenly over
the bottom of the jug.
Remove some of the ingredients and make
sure the ingredients are spread evenly over
the bottom of the jug.
Select correct program according to recipe
Remove some of the ingredients and make
sure the ingredients are spread evenly over
the bottom of the jug.
The overflow sensor prevents the appliance
from overflowing. Clean the overflow sensor.
Select correct program according to recipe
Make sure the liquid level is above the MIN
and below the MAX indication.
The soup maker is not suitable for heating
up milk.
15
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