HP iPAQ hw6900 Product Information Manual page 36

• Check your USB synchronization cradle or cable.
• Consider using another synchronization cradle or cable if one is
available to you.
• Try synchronizing via an infrared or a Bluetooth connection. Refer to the
printed or CD-based documentation that came with your HP iPAQ for
specific instructions.
• Restart your personal computer and perform a soft reset on your HP iPAQ.
(A soft reset does not erase any of your settings, programs or data.) Use the
stylus to lightly press the Reset button. Your HP iPAQ restarts and displays
the Today screen. Once your personal computer and HP iPAQ restart,
reconnect your HP iPAQ to your personal computer.
• Uninstall ActiveSync from your personal computer and then reinstall it. To
uninstall ActiveSync from your personal computer, click Start > Control
Panel > Add or Remove Programs > Microsoft ActiveSync. Then
click the Remove button > Yes.
• After trying the above solutions without any success in solving your
connection problem, perform a hard or clean reset on your HP iPAQ. (A
hard or clean reset clears all user-installed settings, programs, and data and
restores your HP iPAQ to factory settings. For more details, refer to the
printed or CD-based documentation that came with your device.)
You can reinstall your applications on your HP iPAQ once the hard or clean
reset is complete by using ActiveSync on your personal computer. Once
your HP iPAQ is synchronized properly, go to ActiveSync on your personal
computer and select Tools > Add/Remove Programs...and select any
programs you want to reinstall.
For additional information about synchronization problems, visit:
• http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
• http://www.microsoft.com/windowsmobile/default.mspx
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