Phone Functions - HP iPAQ hw6900 Product Information Manual

Try the following solutions to troubleshoot any synchronization issues:
• Confirm that you are running ActiveSync on your personal computer with a
supported operating system (OS).
• To get more information about the supported OS versions, visit:
www.microsoft.com/windowsmobile/downloads/as-sysreq41.mspx
• The latest version of ActiveSync at:
windowsmobile/downloads/pocketpc.mspx.
• If you are using Windows Mobile 2003 or 2002-based devices,
continue using Microsoft ActiveSync 3.8.
• If you are running ActiveSync 4.1 or later and personal firewall software on
your personal computer, please add ActiveSync to the firewall program's
exception list.
(Firewall software, such as Sygate Personal Firewall, TrendMicro PC-cillin
Internet Security 2005, Norton Personal Firewall, McAfee Personal Firewall,
or Zone Alarm Security Suite may block synchronization.) Refer to the
documentation that came with your firewall program to determine how to
add ActiveSync 4.1 or later to the program's exception list. To further
troubleshoot a firewall application and enable ActiveSync 4.1 or later, visit:
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
• During the ActiveSync installation, if you inadvertently left the Microsoft
Exchange Server option box checked and are not planning to connect to an
Exchange server, follow these steps:
• Connect your HP iPAQ to your personal computer. Be sure an
ActiveSync connection is established.
• On your personal computer, click Start > All Programs >
Microsoft ActiveSync.
• Click Tools > Options > Sync Options tab.
• Uncheck the boxes for the sync items listed under the Server group.
• Place a checkmark in the boxes under the Desktop group for those items
you want to synchronize.
• Disconnect your HP iPAQ from your personal computer and wait for the
ActiveSync message confirming that your device is no longer connected.
Reconnect your HP iPAQ to your personal computer. Wait for about two
minutes to see if your HP iPAQ connects to your personal computer.
• On your personal computer, in ActiveSync, select File > Connection
Settings. Confirm that USB is selected as a potential connection method.
• Connect your HP iPAQ to a different USB port on your personal computer.
http://www.microsoft.com/
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