Optomed SMARTSCOPE PRO - Simply Brilliant Troubleshooting Manual
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Optomed SMARTSCOPE PRO - Simply Brilliant Troubleshooting Manual

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TROUBLE SHOOTING
SMARTSCOPE PRO – Simply Brilliant
Training Presentation

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Summary of Contents for Optomed SMARTSCOPE PRO - Simply Brilliant

  • Page 1 TROUBLE SHOOTING SMARTSCOPE PRO – Simply Brilliant Training Presentation...

  • Page 2: Table Of Contents

    CONTENTS Resetting Camera Troubleshooting for Optics Troubleshooting for Camera Centralization is off Camera doesn’t start Spot in image Camera shuts down (when lifted from cradle) Cleaning instructions Camera shuts down (when connected to optics module) Troubleshooting for Software Optics not recognized ??? Marks on screen Image transfer / storage problem (NON-WIFI) Troubleshooting for Wi-Fi...

  • Page 3: Resetting Camera

    Resetting Camera In problem situatios there are two options to reset the device: 1. Restore factory settings 2. Reset the device by using reset button • Reset button is located in a small opening under display. • Reset button can be pressed with a thin object such as a paper clip. Button needs to be pressed for over 7 seconds.
  • Page 4 TROUBLESHOOTING: CAMERA...

  • Page 5: Camera Doesn't Start

    Camera doesn’t start Problem description: The camera turns on and shows only the welcome view and then it shuts down. Solution: Check if the camera can be connected to the PC via USB connection. If the camera can establish a connection then go to the root of the Smartscope drive and delete all folders.

  • Page 6: Camera Shuts Down (When Lifted From Cradle)

    Camera shuts down (when lifted from cradle) Problem description: The camera shuts down when it is lifted from the cradle. Solution: This may be caused by empty or dead battery. The battery starts charging within a few minutes after the camera is placed in the cradle.

  • Page 7: Camera Shuts Down (When Connected To Optics Module)

    Camera shuts down (when connected to optics module) Problem description: Camera shuts down when connected to optics module. Solution: This could happen if there is some object (like piece of plastic or bubble wrap) attached to the electrical connector of the camera that connects to the optics module Clean the electrical connector of the camera properly before reattaching the Optics module.

  • Page 8: Optics Not Recognized

    Optics not recognized Problem description: The camera cannot recognize the attached optics. Solution: - Possibly dirt in the connector. - Clean both the camera and the optics connector with a cleaning cloth. - Reattach the lens firmly to the camera.

  • Page 9: Image Transfer / Storage Problem (Non-Wifi)

    Image transfer / storage problem (NON-WIFI) Problem description: Captured image doesn’t store in the memory card of a Non-WIFI camera. Captured image doesn’t transfer from a Non-WIFI camera to the PC. Solution: Replace the memory card or try to format the memory card with a memory card adapter with your PC. Memory card should never be removed/ attached when the camera is running.

  • Page 10: Image Transfer / Storage Problem (Wifi)

    Image transfer / storage problem (NON-WIFI) Problem description: WIFI camera cannot find the memory card. Solution: Gently push with finger (not a sharp object) over the grey tape at the SD card slot. The SD card is located there and it could have moved a bit away from its location.

  • Page 11: Focus Lost

    Focus lost Problem description: Camera lost the focus point. Solution: Try to restart the device. Compare if the sound of the focus motor has changed. Remove and reattach the optics. The patient should always look to infinity.

  • Page 12: Error Connecting To Pc

    Error connecting to PC Problem description: Camera is recognized by the cradle (blue led is on and text ‘’connected’’ appears in the camera screen), but camera is not recognized by the computer. Solution: Check that power and USB cable connectors are firmly attached to the cradle. Check cradle connector and the camera’s bottom connector for visual damage/debris.
  • Page 13 TROUBLESHOOTING: OPTICS...

  • Page 14: Centralization Is Off

    The Camera and EY4 module have been mixed up. Please use the same lens that was sent with the camera from Optomed. The camera and lens are calibrated as a pair. If the modules were not mixed up then please contact customer service for instructions on how to fix the centralization in the field.

  • Page 15: Spot In Image

    Spot in image Problem description: There are some spots visible in the live view of the camera and also in captured images. Solution: Optics lens needs to be cleaned.

  • Page 16: Cleaning Instructions

    Cleaning instructions Optomed Smartscope M5 is a precision optics instrument that should be handled with care. Please note following cleaning instructions for camera and optics modules: 1. Shut down device before cleaning it 2. Remove cradle from mains before cleaning it 3.
  • Page 17 TROUBLESHOOTING: SW...

  • Page 18: Marks On Screen

    ??? Marks on screen Problem description: The camera display is showing ??? marks instead of alphabets. Solution: Camera Software needs to be updated.
  • Page 19 TROUBLESHOOTING: WI-FI...

  • Page 20: Connect X2 Card

    Connect x2 card Card size is 4GB. There is no activation code provided with camera. Eye-Fi X2 Utility software with Connect X2 card. Problem description: Creating account fails Solution: Install X2 Utility: 1. Uninstall Eyefi center 2. Download new version of X2 Utility from Eyefi website 3.
  • Page 21 Connect x2 card Problem description: It is not possible to create account Solution: Install X2 Utility: 1. Uninstall Eyefi center 2. Download new version of X2 Utility from Eyefi website 3. Install X2 Utility software 4. Check settings...
  • Page 22 Connect x2 card Problem description: Cannot connect to card There are three different kind of error messages that are caused by problem in card detection. Here is a list of those error messages and instructions how to solve these problems. 1.
  • Page 23 Connect x2 card …continues 2. Power off the device and place it on cradle (make sure the device is powered off when placed to cradle). 3. Connect cradle directly to the computer. USB hub may prevent connection between X2 Utility and camera. 4.
  • Page 24 Connect x2 card Problem description: Camera is connected to computer, but images don’t transfer. Solution: Probably firewall is preventing image transfer. Solutions change firewall settings or Eye-Fi network type. Better change Eye-fi Network type. 1. Go to your computers Network and Sharing Center 2.

  • Page 25: Tips

    Tips • If computer clock has a wrong year Eye-Fi doesn’t allow account creation. Initialization succeeds but create account is greyed out. Date might have an effect too. • After creating Eye-Fi account Eye-Fi Center SW must be shut down and restarted. Then settings can be changed without enabling network mode and it is possible to take direct mode in use.

  • Page 26: Mobi Card

    Mobi Card Card size 8GB. Activation code provided with camera. Eyefi or Keenai Mobi transfer software is used with Mobi card. Problem description: Firewall tuning fails Solution: Install new version of Eyefi Mobi transfer software...
  • Page 27 Mobi Card Problem description: Computer cannot connect to Mobi card Solution: Verify that your computer’s Wi-Fi is enabled. Instructions can be found from your Operating system help. Select ”Back” and select ”Next” again Take more images Wait for images to transfer...
  • Page 28 Mobi Card Problem description: Computer is connected to camera, but images don’t transfer Solution: Go to your computers Network and Sharing Center Verify that Network type is “Work” instead of “Public” Change Network type by clicking blue Public Network text Select Work network (Windows 7) NOTE! For Windows 8, 8.1 and 10, Allow program to communicate through Windows Firewall.

  • Page 29: Error Messages

    Error messages Error message: What to do: Autofocus calibration needed Please hold camera horizontal and press OK to calibrate. Battery failure Remove battery completely from camera. Re-install or replace. Charging failure Please remove and reconnect device to cradle. Image counter full Copy images to safe location and then choose Erase image memory from device menu.
  • Page 30 service@optomed.com...
  • Page 31 Optomed Oy Yrttipellontie 1, 90230 Oulu, Finland Tel: +358 20 741 3380 Info@optomed.com www.optomed.com Designed in Finland...

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