Aqua Flo GEN4 Series Operation & Installation Instructions

Aqua Flo GEN4 Series Operation & Installation Instructions

Ultraviolet disinfection system

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Operation & Installation Instructions
GEN4
Series
GENH4
Series
AQUA FLO - Standard Systems
System
Rated Flow
System
GEN4-2
2 gpm
GEN4-3
GEN5-3
3 gpm
GEN6-3
GEN4-6
GEN5-6
6 gpm
GEN6-6
GEN4-10
GEN5-10
11 gpm
GEN6-10
GEN4-15
GEN5-15
15 gpm
GEN6-15
GEN4-20
GEN5-20
21 gpm
GEN6-20
GEN5 / 6
Series
Rated Flow
GENH4-5
GENH5-5
5 gpm
GENH6-5
GENH4-10
GENH5-10
10 gpm
GENH6-10
GENH4-15
GENH5-15
15 gpm
GENH6-15
GENH4-25
GENH5-25
25 gpm
GENH6-25
GENH4-40
GENH5-40
40 gpm
GENH6-40
GENH5 / 6
Series

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Do you have a question about the GEN4 Series and is the answer not in the manual?

Questions and answers

Ken L. Brouwer
January 30, 2025

Aqua Flo Gen 5-6 Lamp Failure

1 comments:
Mr. Anderson
May 14, 2025

Causes of lamp failure in Aqua Flo Gen 5-6 models include:

1. Lamp age leading to low UV output, even if visibly illuminated.
2. Wrong lamp or sensor installed.
3. Dirty quartz sleeve or sensor.
4. Poor water quality not meeting system requirements.
5. Use of non-original or incompatible parts.
6. Installation in conditions exceeding specifications, such as freezing temperatures or direct outdoor exposure.
7. Water damage inside the controller or ballast housing.

This answer is automatically generated

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Summary of Contents for Aqua Flo GEN4 Series

  • Page 1 Operation & Installation Instructions GEN4 GENH4 GEN5 / 6 GENH5 / 6 Series Series Series Series AQUA FLO - Standard Systems System Rated Flow System Rated Flow GENH4-5 GEN4-2 2 gpm GENH5-5 5 gpm GENH6-5 GEN4-3 GENH4-10 GEN5-3 3 gpm...
  • Page 2 This is chemical free process which is simple in its concept and effective in its abilities to inactivate microorganisms present in the water supply. Simple maintenance, continuous disinfection and ultimately safe water, AQUA FLO makes it that easy. P a g e...
  • Page 3: Table Of Contents

    QR Codes ....................... 17 System Troubleshooting..................18 Temperature Management Devices ................. 20 Expansion Modules ......................20 AQUA FLO Standard Output System Specifications ............22 AQUA FLO-HO High Output System Specifications ............23 Limited Warranty Statement: ................... 24 Warranty Registration ...................... 25...
  • Page 4: Safety Considerations

    Safety Considerations Although your UV system has been manufactured to the highest safety standards, care must be followed when operating and/or maintaining your system. 1. Before servicing this equipment, disconnect the power cord from the electrical outlet. 2. Energy given off by the UV lamp is harmful to your eyes and skin. NEVER look directly at an illuminated UV lamp without adequate eye protection and always protect your skin from direct exposure to the UV light.
  • Page 5: Water Quality Parameters

    80% for pre-treatment recommendations) You can have your water tested at a private analytical laboratory or by your local dealer. It is always recommended to install pre-filtration of at least 5 microns prior to a AQUA FLO UV disin- fection system.
  • Page 6: Assembly

    Assembly Unpack the system and ensure all the components are included with the system. Your system is shipped with the following components: AQUA FLO (Standard output lamp systems) LAMP KEY GLAND NUT CONTROLLER 40040079 GEN4 SYSTEMS O-RING 40040112 North American...
  • Page 7 AQUA FLO-HO (High output lamp systems) LAMP KEY GLAND NUT CONTROLLER 40040079 GENH4 SYSTEMS O-RING 40040075 40040082 (fits all units) GENH5/GENH6 SYSTEMS UV LAMP 40040074 40040018 “-5” series (fits all units) 40040019 “-10” series 40040020 “-15” series 40040021 “-25” series 40040022“-40”...
  • Page 8: System Sizing

    System Sizing All AQUA FLO UV systems are rated for a specific flow rate in water that meets the quality pa- rameters on page 5. PLEASE NOTE that increasing the flow above this rating or disinfecting water that does not meet the quality parameters will decrease the dose and therefore compromise the microorganism inactivation.
  • Page 9: Installation

    UV lamp and/or quartz sleeve (See Figure 2). The controller will require a ground fault circuit interrupter (GFCI or GFI) outlet and should be mounted beside or above the reactor. PLEASE NOTE: All AQUA FLO UV disinfection systems are intended for indoor use only as they should not be exposed to the elements.
  • Page 10 Step 6: Once the system has been plumbed in, gently remove the quartz sleeve from its packaging being careful not to touch the length with your hands. The use of cotton gloves is recommended for this procedure as oils from the hands can leave residue on the sleeve and lamp which can ultimately block the UV light from getting to the wa- ter.
  • Page 11 Step 11: Always hold UV lamps by their ceramic ends, not by the lamp quartz. Remove the lamp from its packaging. Again, the use of cotton gloves is recommended. Remove the lamp key from the lamp’s connector and set it aside for the next step. Be careful to not touch the key’s exposed contacts.
  • Page 12: System Disinfection

    Reinstall the filter cartridge into the sump and flush the chlorine solution by opening all faucets until chlorine can no longer be detected. Your home has now been completely dis- infected with your AQUA FLO UV system ready to inactivate any microorganisms that enter the home.
  • Page 13: Cleaning The Uv Sensor

    Replace sensor following step 9 from the installation section of the manual. Operation AQUA FLO systems come with a feature laden controller that incorporates both the lamp driver (ballast) and control features in one water-tight case. Four main controllers are available for the AQUA FLO systems (depending on your model).
  • Page 14: Gen4 Controllers

    When the UV lamp is not on or the lamp life has expired, the LED will be illuminated red and an audible buzzer will be sounding. To remedy this condition, the UV lamp must be replaced with a new genuine AQUA FLO UV lamp. LBH4 Series Series GEN5 &...
  • Page 15: Gen5 Operational Screens

    On systems without the UV monitor, the default screen shows the AQUA FLO Home Screen. At any point during operation the user is able to scroll through the AQUA FLO Home Screen, Lamp life remaining, QR Code, Contact Info and Maintenance Parts screens by pressing the button located on the front of the controller.
  • Page 16: Lamp Countdown Sequence

    audible chirp every audible chirp every constant audible cycles with red low 15 seconds 15 seconds alarm uv screen Lamp Countdown Sequence The system counts down the number of days until a lamp change is required. GEN5 / GEN6 GEN4 At thirty days remaining, the LED or display screen will change to a yellow caution indicator.
  • Page 17: Lamp Replacement (Gen4 Systems)

    (i.e. How to change a UV lamp or quartz sleeve). To access the QR code on the AQUA FLO controller, press the control button until the QR code screen appears.
  • Page 18: System Troubleshooting

    System Troubleshooting Hard Alarms: The following give a constant audible alarm. If present, the solenoid valve is closed, and the 4-20, remote alarm and WiFi modules transmit the alarm. System Display Problem Resolution Reset lamp protection circuit -unplug unit for 10 seconds. The system has detected Replace the lamp with the a problem with the...
  • Page 19 Warning: After any hard alarm, the home or facility should be disinfected. Follow the steps un- der the “System Disinfection” heading. Boil Water Advisory: If any failure occurs on a AQUA FLO UV system, the water must not be used for human consumption until the system is returned to a safe operational mode.
  • Page 20: Temperature Management Devices

    Temperature Management Devices Your AQUA FLO UV system is designed to run continuously to ensure optimal disinfection. However, during periods when no water is drawn through the system, the energy from the disinfection process can cause the temperature of the water inside the chamber to rise. In extreme situations elevated water temperature or the fluctuation in temperature can lower the output of the UV lamp.
  • Page 21 SOLENOID CONNECTION MODULE: Connects a NORMALLY CLOSED line voltage solenoid valve to the system. On a non-monitored system, the sole- noid will only close on a lamp failure error. On a monitored system, the solenoid is closed when the UV level drops below 50%. Also note that in cases where emergency use of untreated water is re- quired, the controller can be placed into a manual override mode allowing for the flow of water in an...
  • Page 22: Aqua Flo Standard Output System Specifications

    AQUA FLO Standard Output System Specifications AQUA FLO EQUIPMENT SPECIFICATIONS Residential systems (standard output lamps) Multi-Use / GEN4-3 GEN4-6 GEN4-10 GEN4-15 GEN4-20 MODEL GEN4-2 GEN5-3 GEN5-6 GEN5-10 GEN5-15 GEN5-20 GEN6-3 GEN6-6 GEN6-10 GEN6-15 GEN6-20 3.8 gpm 6.1 gpm 11 gpm...
  • Page 23: Aqua Flo-Ho High Output System Specifications

    AQUA FLO-HO High Output System Specifications AQUA FLO EQUIPMENT SPECIFICATIONS Residential Crossover systems (high output lamps) GENH4-5 GENH4-10 GENH4-15 GENH4-25 GENH4-40 MODEL GENH5-5 GENH5-10 GENH5-15 GENH5-25 GENH5-40 GENH6-5 GENH6-10 GENH6-15 GENH6-25 GENH6-40 5.0 gpm 10 gpm 15 gpm 25 gpm...
  • Page 24: Limited Warranty Statement

    (proper documentation required for verification). UV LAMPS, UV SENSORS & QUARTZ SLEEVES One (1) year Limited Warranty on all AQUA FLO ultraviolet lamps, UV sensors and quartz sleeves from the date of original purchase, or installation (proper documenta- tion required for verification).
  • Page 25: Warranty Registration

    TO GET WARRANTY SERVICE Please contact the Dealer or Distributor where the product was originally purchased to obtain service under this warranty. Your Dealer / Distributor will obtain a Warranty Return Authoriza- tion and will then need to return the product to Canature WaterGroup, together with proof of purchase and installation date, failure date, and supporting installation data.
  • Page 26 2 6 | P a g e...
  • Page 27 2 7 | P a g e...
  • Page 28 Canature WaterGroup Canada Inc. Canature WaterGroup U.S.A. Inc. 855 Park St. Unit 1 9760 Mayflower Park Drive Regina, SK, S4N 6M1 Suite 110 CANADA Carmel, IN 46032 USA Toll Free: (877) 288-9888 Toll Free: (877) 288-9888 PN#910094 Version Date: 04-2020...

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