Table of contents Main functions of the product ....................4 Differences between the Pager4 and the Pager4 PRO models ......... 4 Differences between the 2G, 3G, 3GA, 4G, 4GA and WiFi models........5 Differences between the IN4.R2 and the IN6.R1 models ........... 5 Connecting the terminals and putting into operation ..............
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Controlling the device remotely by DTMF commands and text message ........ 80 Remote control and status query by DTMF commands via phone call ......80 Remote control and status query by SMS ................ 81 Updating the firmware ......................83 Updating via USB ......................83 Updating remotely over the internet .................
** SMS and call based functions are not available in the WiFi product model. 1.1 Differences between the Pager4 and the Pager4 PRO models There are differences in function between the Pager4 and the Pager4 PRO product models. The Pager4 PRO includes the following extra functions: ...
1.2 Differences between the 2G, 3G, 3GA, 4G, 4GA and WiFi models The only difference between the 2G, 3G and 4G models is the type of the modem used. The 3G (UMTS) and the 4G (LTE) communication makes possible higher speed, thereby increasing the speed of reporting.
2.2 Input wiring For the inputs, the normally closed or normally open dry contact should be connected between the given input (IN1…IN4/IN6) and the negative of the power input (V-) terminal. If a normally open dry contact is used to activate the input, choose the NO (normally open) option in the given input’s settings.
2.6 SIM card holder The device requires a Mini (2FF) size SIM card. The SIM card holder can be accessed by removing the cover of the aperture found on the device enclosure. Note: the WiFi device model does not require a SIM card, therefore it has no SIM card holder. The cover can be removed by pressing it with your fingernail towards the LED at the end where the gap is and then pulling it outwards.
2.9 Installation Please check the environment before installing the device. Verify the GSM signal with your mobile phone. It may happen that the signal strength is not sufficient in the place where you planned to mount the device. If this is the case, you can reconsider the place of installation before mounting the device.
3 General information on the notification process Notifications are performed based on the events available in the device. Each event can be configured to send report to CMS over IP or DTMF-based voice call, as well as to send notifications to users by call, SMS, Push message or e-mail (depending on device model).
The latest version of the programming software is available on the manufacturer’s website (http://www.tell.hu). The Pager4 programming software can be used to configure all Pager4 device models. 4.1 The user interface and configuration options of the software The user interface language can be selected during installation.
You can use this option if the device is connected to the cloud. Peer-to-peer: direct remote IP connection over the Internet. This option can be used if the computer running the programming software, and the SIM card installed in the Pager4 device are in the same VPN or a private APN.
4.2.2 Configuring directly via USB To start programming the device, follow the instructions below: Open the Pager4 programming software. Select the USB option in the “Connection type” menu, power up the device and connect it to the computer using a USB-A to USB-B cable.
4.2.3 Remote connecting to devices via cloud service This connection type can be used if the Pager4 device is connected to the cloud. For this, the APN settings should be configured in the “General” settings menu, and a SIM card with...
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Connecting to the device through the cloud: Select the “Cloud” option in the “Connection type” menu. If you have already registered the device in the "Device register" menu, select the device you want to connect to from the "Device Name" drop-down menu. Otherwise, you can either enter the data needed for connecting, in the corresponding fields, which will be recorded automatically in the device register using the entered device ID as the device name, when you start connecting to the device.
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If cloud usage is disabled in the device settings, the device remains connected to the cloud for 10 minutes only and thereafter in case of inactivity it disconnects automatically. Therefore, you have 10 minutes to connect to the device after it sends the reply message. If you receive no message from the device within 1 or 2 minutes, please make sure that the settings are correct and that the circumstances of sending the request for connecting satisfy the conditions mentioned above.
SIM cards in the given APN should be enabled. The SIM card installed in the Pager4 device you wish to connect remotely to, should have a static IP address and should be part of the given private APN, respectively VPN, just like the computer from which you wish to connect to the device.
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Connecting to the device through peer-to-peer connection: Select the “Peer-to-peer” option in the “Connection type” menu. If you have already registered the device in the "Device register" menu, select the device you want to connect to from the "Device Name" drop-down menu. Otherwise, you can either enter the data needed for connecting, in the corresponding fields, which will be recorded automatically in the device register using the entered device ID as the device name, when you start connecting to the device.
“Server register” menu. TEX group ID: the CMS identifier of the Pager4 to which you want to connect to. The TEX group ID can be configured in the device settings. Its format is: FFF (3 hexadecimal characters).
4.2.6 Remote connecting to devices which are using the TELLMon protocol This connection type can be used if the Pager4 device you want to access remotely is connected to a TELLMon receiver or an MVP.next server, and it has been configured to communicate with the given server or receiver using the TELLMon protocol.
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Click on the “Connect” button. The Pager4 device that communicates using the TELLMon protocol is not online continuously. The device connects to the server or receiver only when it sends a supervision message or reports an event. Therefore, after clicking on the “Connect”...
(e.g. differences between the PRO and non PRO, or device models with a different number of inputs) only when connecting the given device model, i.e. a Pager4 device has to be connected in order to show the specific settings options of that device model.
5.1.2 Connection type In the “Connection type” menu you can select the method for connecting to the device (USB or different options for connecting over the Internet), view information about the connection process, change the admin and superadmin passwords, restart the device, and restore the factory default settings in the device.
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Updating the firmware: By clicking on the “Firmware update” button, you can update the firmware of the device. Clicking on this button will open a new window, where you can browse the firmware file with the tf3 extension. When uploading the firmware is finished, the window that shows the progress will close automatically, and then 5 seconds later, the device will restart with the new firmware.
If needed, you can import a database exported from an earlier version of the program using the MMTool software which is included in the setup of the Pager4 programming software. If your devices are connected to an MVP.next server and you have a registered MVP.next remote monitoring account, it is possible to read and save the data of your devices automatically in the device register.
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Function buttons available in the “Device register” menu: : update the records from database : quick remote connect to the selected device : create a shortcut on the desktop, used to connect immediately to the selected device : add new device : clone entry (duplicate) : edit entry : delete entry...
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Device IP address: for devices with a modem, this is the IP address of the SIM card installed in the device. The peer-to-peer connection only works with a static IP used in a private APN! For a WiFi device, this is the static WAN IP address of the router to which the device is connected, or the local IP address of the device, in case that you want to access the device in the local network only.
5.1.4 Server register The server register is used for storing the contact details of the monitoring servers and receivers and to facilitate quick remote connecting to the devices. In the “Server register” menu you can record your monitoring servers and receivers, and then you can associate them with your devices in the “Device register”...
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Function buttons available in the “Server register” menu: : update the records from database : read devices from MVP.next server : add new server, receiver or network : clone entry (duplicate) : edit entry : delete entry Data stored in the server register: Server/Receiver/Network name: custom server, receiver or network name.
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Remote access of devices via the MVP.next server: If your devices are connected to an MVP.next server and you have a registered MVP.next remote monitoring account, it is possible to download and save the data of your devices automatically in the device register.
5.2 Device settings menu You can configure the device settings in the submenus available in the “Devise settings” menu. Changing the device settings: In order to change the device settings, first you have to read the actual settings from the device by clicking on the “Read” button in any submenu in the “Device settings”...
5.2.1 General In this section you can configure the general settings of the device. Available options: Reading the settings from the device: To read the settings from the device, click on the “Read” button. This will read all settings in all menus. ...
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SIM: PIN code: if you want to use PIN code management, enter in this section the PIN code of the SIM card installed in the device. Otherwise, disable PIN code request on the SIM card. If the wrong PIN code has been entered, the device will try the code only once each time the code is changed in the settings and PIN code error message will be shown in the system logs.
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WiFi (WiFi model only): WiFi settings are available in the “General” device settings menu, when you connect the WiFi product model. Configuring the WiFi settings: Read the settings from the device by clicking on the “Read settings” button. Select the “Scan…” option in the “WiFi network (SSID)” drop-down menu to start scanning available WiFi networks.
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Arming / Disarming: Arming / Disarming options: the device can also be used as a standalone alarm control device and can be armed/disarmed using dry contacts on inputs or remotely by phone call or SMS, or by using the arming/disarming controls in the programming software. For arming/disarming by dry contacts you can use any accessory which has dry contact outputs, e.g.
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Limitation of alarms (auto zone shutdown): Maximum number of alarms per zone (1 to 100pcs): in this section you can configure the maximum number of alarms (activation events) to be accepted from one input. This makes it possible to avoid a faulty detector connected to an input to generate alarms and notifications continuously.
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Do not fill in the account ID section with zeros! Device name: in this field you can enter a custom name for your Pager4 device. For the PRO model, the system will use this name in the subject of e-mail notifications.
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Miscellaneous settings: Incoming call from unknown phone number: in this section you can configure what the device should do upon a phone call received from a phone number which is not configured in the device as a user phone number, or a call received with hidden caller ID. You can configure the device to accept or reject these calls.
5.2.2 Mobile devices (Pager4 PRO only) In this menu you can manage the access of mobile applications. The device supports access of up to 4 mobile devices, for which you can configure here the registration password requested upon assigning the mobile application to the device, and it is also possible to delete a mobile device if needed, i.e.
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Device manager: In case of assigning a mobile application to the Pager4 device, receiving alerts from the device will become available through Push notification too. For this, when configuring events, you can select which of the maximum 4 (PUSH1…PUSH4) assigned mobile devices you wish to receive a Push notification on when the given event occurs.
In this section you can configure all availabilities where reports and notifications should be sent, such as CMS servers and receivers, user phone numbers for calls and SMS sending, and e-mail addresses for notification by e-mail in case of using the Pager4 PRO model. Available options: ...
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Protocol: select the appropriate communication protocol for the given server or receiver from the drop-down menu. Available protocols: TELLMon (custom TELL protocol for the TELLMon receiver and the MVP.next server); TEX (custom TELL protocol for the TEX-MVP and the TEX BASE/PRO servers); SIA IP (SIA DC-09).
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CID reporting to CMS over DTMF-based voice call: Please note that in certain cases you may experience issues with reporting to CMS over DTMF- based voice call. Success of communication highly depends on the properties of the given GSM network, such as line quality, line noise and DTMF handling. Due to network digitalization, DTMF signal tones might get distorted while being processed by the network in such extent that the receiver will not be able to interpret the transmitted Contact ID event codes.
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By rejecting the calls, the configured actions can be performed free of charge (except if the given GSM service provider applies a charge for rejected calls as well). E-mail notification recipients (Pager4 PRO only): You can configure up to 4 e-mail addresses (MAIL1 to MAIL4) to which the device will send notification upon event occurrence, according to the event settings.
5.2.4 Notification templates Notification templates should only be configured if reporting to CMS is needed. In this menu you can configure different templates according to which the device will send reports to CMS servers and receivers. For quick and easy setup, the device contains 2 built-in templates, named as “EMPTY”...
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Available options: Reading the settings from the device: To read the settings from the device, click on the “Read” button. This will read all settings in all menus. Writing the settings into the device: After changing the settings or entering new settings, in order to take effect, it is necessary to write the new settings into the device by clicking on the “Write”...
5.2.5 Inputs In this menu you can configure the properties and options of the dry contact inputs. Available options: Reading the settings from the device: To read the settings from the device, click on the “Read” button. This will read all settings in all menus.
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Input properties: Identifier: the identifiers of the inputs cannot be changed. They are used for identification of the inputs in the program. Input type: the input can be normally open (NO), or normally closed (NC). When set to NO, an input event will be generated when the open contact between the given input (IN1…IN4/IN6) and the V- terminal (DC power negative) becomes closed.
5.2.6 Input events In this menu you can configure the input events generated by the contact inputs. Input events should be added and configured for the inputs you wish to use. If no input event is configured for an input, the given input will not generate any events or notifications. You can add one new and one restore event for each input.
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Please note that the settings have to be written in the device in order to be applied after a change is made. For this, click on the “Write” button. Event: Name: custom name of the event. The name entered in this section is used for identification of the given event within the program and in the event logs.
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Partition: in this section you can configure the partition number you wish to assign to the given event. The default configuration for partition is 01. Zone: in this section you can configure the zone number you wish to assign to the given event. The default configuration for zones is in accordance with the number of the inputs (001 to 006).
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$ps: the momentarily measured supply voltage value (e.g.: 13563 mV). Camera (Pager4 PRO only): in this section you can select the IP camera which you wish to assign to the given event. IP cameras should be configured in advance in the “IP cameras” menu.
5.2.7 Service events In this menu you can configure the internal service events generated by the device. Service events you wish to use should be added and configured. If a service event is not added, the given event will not be generated and the device will not send notifications related to that event. For each service event you can add one new and one restore event, except for events for which only the new event is interpretable.
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Deleting a service event: To delete the selected service event, click on the “Delete” button. Please note that the settings have to be written in the device in order to be applied after a change is made. For this, click on the “Write” button.
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- Local arming failed: this type of event is generated when local arming fails. This basically occurs when attempting to arm the device locally while an input is activated for which the “Force” option is not enabled. - Remote arming failed: this type of event is generated when remote arming fails. This basically occurs when attempting to arm the device remotely while an input is activated for which the “Force”...
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- First data usage limit reached: this type of event is generated when the device data usage reaches the limit configured in Megabytes in the “First data usage limit warning” field. Billing cycle date: This field can be used to mark the day of the month on which the mobile service provider resets and bills the amount of data used for the current month.
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Remote monitoring: In this section you can configure the Contact ID event code for reporting to CMS and can select the preconfigured notification template for the given event. The Contact ID event code should only be configured if reporting to CMS is used, otherwise select the notification template named “EMPTY”.
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$ps: the momentarily measured supply voltage value (e.g.: 13563 mV). Camera (Pager4 PRO only): in this section you can select the IP camera which you wish to assign to the given event. IP cameras should be configured in advance in the “IP cameras” menu.
5.2.8 Custom events In this menu you can configure custom events, which the device generates upon receiving a custom command by text message (SMS). You can freely configure the custom command for each event. Just like input and service events, custom events enable sending reports to remote monitoring station, notifications to users, controlling outputs, as well as arming or disarming the device.
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PWD: the device password can be specified using this parameter. The superadmin and admin passwords are both accepted (default superadmin password: 1234). The PWD is an optional parameter which should be used only when sending commands from phone numbers which are not configured in the device, or from ones which are configured, but for which other than the "Accept call and don’t request password"...
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Event: Name: custom name of the event. The name entered in this section is used for identification of the given event within the program and in the event logs. The name should not be longer than 31 characters, and the following characters cannot be used: ^ ~ < > = | $ % " '. Custom text command: enter any text command which you want to send in a text message (SMS) to the device’s phone number in order to generate the given custom event, and send report, notifications and execute controls configured for the given event.
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Output: In this section you can configure the output(s) to be controlled upon occurrence of the given custom event. Output control mode: in this section you can configure the control mode of the output (or the selected output 1 or 2 in case of the IN4.R2 model). Available options: ...
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$ps: the momentarily measured supply voltage value (e.g.: 13563 mV). Camera (Pager4 PRO only): in this section you can select the IP camera which you wish to assign to the given event. IP cameras should be configured in advance in the “IP cameras” menu.
5.2.9 IP cameras (Pager4 PRO only) In this menu you can configure the availabilities of up to 4 IP cameras with ONVIF support, which then can be assigned to events in the event settings. If e-mail notifications are configured for events, the URL of the IP camera assigned to the given events will be sent along with the messages in the given e-mails when the events occur.
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IP address and port in the URL obtained using the ONVIF camera detector program, with the external (WAN) IP address of your router and the external port, and after this enter the modified URL in the Pager4 programming software. Example for modification of the stream URL, if using only one camera: Original URL: rtsp://192.168.1.240:554/cam/realmonitor?channel=1&subtype=0&unicast=true&proto=Onvif...
5.2.10 Voice messages In this menu you can upload audio files used for notifications via voice calls, and you can also configure a custom name for each voice message. The audio files can be uploaded in mp3 or wav format. Uploaded audio files are automatically converted by the software into the format appropriate for the device.
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Editing the name of an audio file: To edit the name of the selected audio file, click on the “Edit” button. The name should not be longer than 20 characters, and the following characters cannot be used: ^ ~ < > = | $ % " '. ...
5.2.11 Admin access In this menu you can configure permissions for the Admin user to access protected settings. The Admin user can only modify the settings enabled in the list. The Admin access options can only be configured by the Superadmin. The settings that don’t have a checkmark, i.e.
5.2.12 Advanced settings In this menu you can configure advanced settings which affect communication to CMS over DTMF-based voice call, as well as the in-call volume (siren tone, voice messages, DTMF commands). Special DTMF communication parameters can be configured in order to adjust signals in case of experiencing problems with reporting to CMS over DTMF-based voice call.
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Please note that the settings have to be written in the device in order to be applied after a change is made. For this, click on the “Write” button. Volume: Microphone (outgoing CID): adjusts the microphone volume, which makes outgoing tones (Contact ID, siren tone, voice message) louder or softer in voice calls.
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4G only: use 4G (LTE) network only 3G network usage is supported by the 3G(A).IN4.R2 and the 3G(A).IN6.R1, as well as the 4G(A).IN4.R2 and the 4G(A).IN6.R1 models of the Pager4! 4G network usage is supported by the 4G(A).IN4.R2 and the 4G(A).IN6.R1 models only.
5.3 Device status menu 5.3.1 Status monitoring The “Status monitoring” menu provides information on actual system status. Please note that for faster communication, in case of remote connection some of the options are not available. Status information loads and refreshes automatically only when connected through USB. The system logs are shown in the window on the right hand side, which contains information about the internal processes and communication of the device.
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Counters: System time: the system date and time. IP uptime: elapsed time since the device has last connected to the Internet. Device uptime: elapsed time since the device has been powered up. GSM uptime: elapsed time since the device has last connected to the GSM network. ...
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Activate output 1 (IN4.R2 model only): Output OUT1 can be activated by clicking on this button. The output remains activated until deactivated manually or by an event which has been configured to control the given output in a way that deactivates it, or a power loss occurs. ...
5.3.2 Event monitoring In this menu you can view the device’s event log, and monitor events and the reporting progress online. The device stores the last 1000 events in its event log. Available options: Start monitoring: By clicking on this button the program will download the stored and will display new events as well.
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Elements of the event log: Date/time: event occurrence date and time. Name: event name, according to the event names configured for input and service events. Source: source of events (input or service). User ID: the user ID configured for sending reports to CMS. ...
5.3.3 System event logs Events related to device operation are shown in the system event logs. To download the system event logs from the device, open the “Read” drop-down menu, select how many events you want to download from the latest ones (10, 20 or all), and then click on the “Read”...
5.4 Software settings menu 5.4.1 Settings In this menu you can change the user interface skin (appearance), configure certain parameters of the system logs window, and enable extended logging for troubleshooting. Available options: Restore default layout: To restore the user interface default layout, click on the “Restore default layout” button, and then close and restart the program.
5.4.2 About The “About” menu shows the availabilities of the manufacturer, the version of the programming software and the path of the data folder where the software stores the logs. By clicking on the path, the program will open the data folder in the file manager.
6 Controlling the device remotely by DTMF commands and text message 6.1 Remote control and status query by DTMF commands via phone call The device can be controlled and status query can be performed after calling the number of the SIM card installed into the device.
6.2 Remote control and status query by SMS Controls and status query can be performed by sending commands in SMS to the phone number of the SIM card installed into the device. The following commands can be used: SMS Command Specification Arming the device (*please read the note below) ARM,PWD=yyyy,CRQ#...
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PWD: the device password can be specified using this parameter. The superadmin and admin passwords are both accepted (default superadmin password: 1234). The PWD is an optional parameter which should be used only when sending commands from phone numbers which are not configured in the device, or from ones which are configured, but for which other than the "Accept call and don’t request password"...
You can update the firmware of your Pager4 device locally via USB, or remotely via the Internet. You can find the firmware file or the desktop update application needed for the update on the manufacturer's website (https://tell.hu/en) in the product downloads section.
7.2 Updating remotely over the internet It is also possible to update the firmware of the Pager4 remotely over the Internet, using the programming software. After establishing the remote connection, the steps for remote update are the same as the steps for updating through USB, as specified above.
The reset process has completed when the device has connected to the GSM network and the status LED shows a flashing green light. 9 Package content Pager4 + terminal connector GSM or WiFi antenna (depending on the product model) Quick start guide ...
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