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tell Pager4 PRO Series Installation And User Manual

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Product models:
 Pager4 2G.IN4.R2
 Pager4 2G.IN6.R1
 Pager4 3G.IN4.R2
 Pager4 3G.IN6.R1
 Pager4 3GA.IN4.R2
 Pager4 3GA.IN6.R1
Pager4
Pager4 PRO
INSTALLATION AND USER MANUAL
for device version v5.00 and newer
Document version: 5.00 10.08.2018
 Pager4 PRO 2G.IN4.R2
 Pager4 PRO 2G.IN6.R1
 Pager4 PRO 3G.IN4.R2
 Pager4 PRO 3G.IN6.R1
 Pager4 PRO 3GA.IN4.R2
 Pager4 PRO 3GA.IN6.R1

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Summary of Contents for tell Pager4 PRO Series

  • Page 1 Pager4 Pager4 PRO INSTALLATION AND USER MANUAL for device version v5.00 and newer Document version: 5.00 10.08.2018 Product models:  Pager4 2G.IN4.R2  Pager4 PRO 2G.IN4.R2  Pager4 2G.IN6.R1  Pager4 PRO 2G.IN6.R1  Pager4 3G.IN4.R2  Pager4 PRO 3G.IN4.R2 ...

  • Page 2: Table Of Contents

    Table of contents 1 Main functions of the product ......................3 1.1 Differences between the Pager4 and the Pager4 PRO models ..........3 1.2 Differences between the 2G, 3G and 3GA models ............... 4 1.3 Differences between the IN4.R2 and the IN6.R1 models ............4 2 Connecting the terminals and putting into operation ..............

  • Page 3: Main Functions Of The Product

    There are differences in function between the Pager4 and the Pager4 PRO product models. The Pager4 PRO includes the following extra functions:  E-mail notification  Push notification  TELL Control Center multiplatform mobile application (iOS and Android)  IP camera support...

  • Page 4: Differences Between The 2G, 3G And 3Ga Models

    1.2 Differences between the 2G, 3G and 3GA models The only difference between the 2G and 3G models is the type of the modem used. The 3G (UMTS) communication makes possible higher speed, thereby increasing the speed of reporting. The 2G and 3G models can be used in Europe, while the 3GA model is equipped with a pentaband UMTS/HSPA modem that can be used worldwide.

  • Page 5: Input Wiring

    2.2 Input wiring For the inputs, the normally closed or normally open dry contact should be connected between the given input (IN1…IN4/IN6) and the negative of the power input (V-) terminal. If a normally open dry contact is used to activate the input, choose the NO (normally open) option at the given input’s settings.

  • Page 6: Connections And Wiring (In6.R1 Model)

    2.5 Connections and wiring (IN6.R1 model) System terminal inputs and outputs: Supply voltage ~ / 12…30V AC/DC (min. 500 mA) Supply voltage ~ / negative (for DC) Dry contact input 1 Dry contact input 2 Dry contact input 3 Dry contact input 4 Dry contact input 5 Dry contact input 6 OUT1 Relay output (normally open dry contact)

  • Page 7: Connecting The Antenna

    2.7 Connecting the antenna Connect the GSM antenna to the FME-M socket. The device comes with an antenna which provides good transmission under normal reception circumstances. In case of experiencing signal strength problems or/and wave interference (fading), use another (directed) type of antenna or find a more suitable mounting place for the antenna.

  • Page 8: Technical Specification

    2.11 Technical specification 12…30V AC/DC Supply voltage range: Nominal current consumption: 120mA Highest current consumption: 500mA @ 12V DC, 250mA @ 24V DC -20ºC to +70ºC Operating temperature: Transmission frequency: 2G model: 850/900/1800/1900 MHz 3G model: 900/2100 MHz @UMTS, 900/1800 MHz @GSM 3GA model: 800/850/900/1900/2100 MHz @UMTS 850/900/1800/1900 MHz @GSM Highest load supported on outputs:...

  • Page 9: Configuring The Pager4

    Installing the programming software: open the software setup application and follow the instructions of the installation wizard to complete the installation. The latest version of the programming software can be downloaded from the manufacturer’s website (http://www.tell.hu). The Pager4 programming software can be used to configure all Pager4 device models.

  • Page 10: Configuring Directly Via Usb

    Peer-to-peer: direct remote connection via the Internet. This option can be used if the computer running the programming software and the SIM card installed into the Pager4 device are in the same VPN or a private APN. 4.2.1 Configuring directly via USB To start programming the device, follow the instructions below: ...

  • Page 11: Remote Connecting To Devices Via Cloud Service

    4.2.2 Remote connecting to devices via cloud service This connection type can be used if the Pager4 device you wish to connect remotely to, can use the cloud service. For this, the APN settings should be configured in the “General” settings menu and it is also necessary to have installed into the device a SIM card with available mobile Internet service which uses public APN, or, if using a private APN, accessing the cloud server IP address should be enabled in the given APN.
  • Page 12  If cloud usage is enabled in the settings of the given device, the device keeps continuous connection with the cloud server. In this case skip the SMS sending process mentioned below. Cloud usage can be enabled in the “General” settings menu. If cloud usage is disabled, the device will not keep continuous connection with the cloud server, it will only connect upon request.
  • Page 13 If the APN or the cloud server settings are not configured in the device, or are faulty, you can configure these using the following SMS commands: SMS command Specification APN=APN,PWD=device password# Configuring the APN Configuring the APN along APN=APN,username,password,PWD=device password# with username password belonging to it...

  • Page 14: Remote Connecting To Devices Via Peer-To-Peer Connection

    4.2.3 Remote connecting to devices via peer-to-peer connection This connection type can only be used in a private APN, or through a virtual private network (VPN) connected to the given private APN. In case of private APN, for the SIM cards in the given APN, sending and receiving data between each other should be enabled.

  • Page 15: Remote Connecting To Devices Which Are Using The Tex-Mvp Protocol

    4.2.4 Remote connecting to devices which are using the TEX-MVP protocol This connection type can be used if the Pager4 device you wish to connect remotely to, is connected to a TEX-MVP server. Also use this connection type if the Pager4 device is connected to a TELLMon receiver and the device is configured to communicate with the TELLMon receiver using the TEX-MVP protocol.

  • Page 16: Remote Connecting To Devices Which Are Using The Tellmon Protocol

    4.2.5 Remote connecting to devices which are using the TELLMon protocol This connection type can be used if the Pager4 device you wish to connect remotely to, is connected to a TELLMon receiver and the device is configured to communicate with the TELLMon receiver using the TELLMon protocol.

  • Page 17: How To Use The Pager4 Programming Software

    5 How to use the Pager4 programming software 5.1 Connection menu 5.1.1 Viewing the settings options and configuring offline The Pager4 programming software supports all Pager4 device models, therefore the software shows the settings and control options available specifically in a given device model, which are different from the common parameters (e.g.

  • Page 18: Connection Type

    5.1.2 Connection type In the “Connection type” menu the type of connection can be selected (USB or different options for connecting over the Internet), information can be seen about the connection process, and the admin and superadmin password can be changed. The default superadmin password is 1234. If you wish to use the admin level access as well, for this the password should be configured separately by clicking on the “Change Admin password”...

  • Page 19: Device Register

     Restart the device: If needed, you can restart the connected device by clicking on this button.  Restore factory default settings: By clicking on this button, you can restore the factory default settings in the device. Restoring the factory default settings will erase the actual settings, therefore please save your settings if needed.
  • Page 20 Function buttons available in the “Device register” menu: : save database to file : load database from file : add new device : clone entry (duplicate) : edit entry : delete entry Data stored by the device register: Device name: custom name SIM identifier (ICCID): the identifier of the SIM card inserted into the device (if the SIM card is inserted, the software reads the ID automatically from the device and inserts the data in this field when you create a new device availability entry)

  • Page 21: Device Settings Menu

    5.2 Device settings menu You can configure the device settings in the submenus available in the “Devise settings” menu.  Changing the device settings: In order to change the device settings, first you have to read the actual settings from the device by clicking on the “Read” button in any submenu.
  • Page 22 Available options:  Read the settings from the device: To read the settings from the device click on the “Read” button. This will read all settings in all menus.  Write the settings into the device: After changing the settings or entering new settings, in order to take effect, it is necessary to write the new settings into the device by clicking on the “Write”...
  • Page 23 Arming / Disarming: Arming / Disarming options: the device can also be used as a standalone alarm control device and can be armed/disarmed using dry contacts on inputs or remotely by phone call or SMS, or by using the arming/disarming controls in the programming software. For arming/disarming by dry contacts you can use any accessory which has dry contact outputs, e.g.
  • Page 24 Limitation of alarms (auto zone shutdown): Maximum number of alarms per zone (1 to 100pcs): in this section you can configure the maximum number of alarms (activation events) to be accepted from one input. This makes it possible to avoid a faulty detector connected to an input to generate alarms and notifications continuously.
  • Page 25 SIA user account ID: in case of using the SIA IP protocol, the supervision messages are sent to CMS using the user account ID configured in this section. The length of the SIA user account ID is 1 to 6 hexadecimal characters, and the following characters can be used: 0..9, A, B, C, D, E, F.

  • Page 26: Mobile Devices (Pager4 Pro Only)

    5.2.2 Mobile devices (Pager4 PRO only) In this menu you can manage the access of mobile applications. The device supports access of up to 4 mobile devices, for which you can configure here the registration password requested upon assigning the mobile application to the device, and it is also possible to delete a mobile device if needed, i.e.
  • Page 27  QR code: The “QR code” button can be used to generate the QR code necessary for assigning the mobile application to the device. The QR code includes connection data: device ID, server IP address and port number, and the sequence number of the mobile device / user (1 to 4).

  • Page 28: Reporting Channels

    5.2.3 Reporting channels In this section you can configure all availabilities where reports and notifications should be sent, such as CMS servers and receivers, user phone numbers for calls and SMS sending, and e-mail addresses for notification by e-mail in case of using the Pager4 PRO model. Available options: ...
  • Page 29 CID reporting to CMS over IP: You can configure up to 4 IP availabilities of CMS servers or receivers as follows. Name: CMS server or receiver name. The name entered in this section is used for identification of the server/receiver within the program, and the program will also use this name when configuring notification templates.
  • Page 30 User phone number settings: You can configure up to 10 user phone numbers (TEL1 to TEL10) for voice calls, SMS sending and remote control by SMS and calls. Name: user name. The name entered in this section will be used upon selecting the notification channels when configuring events.

  • Page 31: Notification Templates

     Reject call: the device will reject calls received from the given user phone number, but will identify the phone number by CLIP service for further actions, which are available by configuring an “incoming call from user” event for the given phone number at the service events.
  • Page 32 Reports will be sent to all primary servers/receivers, while backup servers/receivers will only be notified if reporting to all primary ones fail. In this case the device tries to report to the first highest priority backup server/receiver, then if this fails, to the second and so on. Additionally, if a reporting channel fails, the devices will keep sending supervision signals to the given server/receiver by the configured supervision sending interval to check its availability and will send the report as soon as it becomes available.

  • Page 33: Inputs

    5.2.5 Inputs In this menu you can configure the properties and options of the dry contact inputs. Available options:  Read the settings from the device: To read the settings from the device click on the “Read” button. This will read all settings in all menus.
  • Page 34 Input properties: Identifier: the identifiers of the inputs cannot be changed. They are used for identification of the inputs in the program. Input type: the input can be normally open (NO), or normally closed (NC). When set to NO, event is generated when the input circuit is closed, while when set to NC, opening the input circuit generates an event.

  • Page 35: Input Events

    5.2.6 Input events In this menu you can configure the input events generated by the contact inputs. Input events should be added and configured for the inputs you wish to use. If no input event is configured for an input, the given input will not generate any events or notifications. For each input you can add one new and one restore event.
  • Page 36  Add new input event: To add a new input event click on the “New” button.  Create a copy of an existing input event: To create a copy of the selected input event click on the “Clone” button. Please note that the new copy should have a different unique name.
  • Page 37 Output: In this section you can configure the output(s) to be controlled upon occurrence of a given input event. Output control mode: in this section you can configure the control mode of the output (or the selected output 1 or 2 in case of the IN4.R2 model). Available options: ...
  • Page 38 Text-based notifications: In this section you can configure text-based messages to be sent when the given input event occurs. SMS notification: in this section you can select the user phone numbers to which SMS message should be sent when the given event occurs. The phone numbers should be configured in advance in the “Reporting channels”...

  • Page 39: Service Events

    5.2.7 Service events In this menu you can configure the internal service events generated by the device. Service events you wish to use should be added and configured. If a service event is not added, the given event will not be generated and the device will not send notifications related to that event. For each service event you can add one new and one restore event, except for arming and disarming, periodic test report, incoming call from user and incoming call from unknown phone number events, since the type of these events is fixed.
  • Page 40  Create a copy of an existing service event: To create a copy of the selected service event click on the “Clone” button. Please note that the new copy should have a different unique name.  Edit service event settings: To edit the settings of the selected service event click on the “Edit”...
  • Page 41 - Local arming failed: this type of event is generated when local arming fails. This basically occurs when attempting to arm the device locally while an input is activated for which the “Force” option is not enabled. - Remote arming failed: this type of event is generated when remote arming fails. This basically occurs when attempting to arm the device remotely while an input is activated for which the “Force”...
  • Page 42 Incoming call management: This option is only available for the “incoming call from user” event. In this section you can select user phone numbers for incoming call management and assign an action to them. Phone numbers: in this section you can select the user phone numbers from which incoming calls will generate an “incoming call from user”...
  • Page 43 Voice call notification: In this section you can configure phone calls to be made when the given service event occurs. The device will call the selected phone numbers and play the selected voice messages. Voice messages can be uploaded in the “Voice messages” menu, or recorded as per the instructions in the list of DTMF commands found in chapter “Remote control and status query by DTMF commands via phone...

  • Page 44: Ip Cameras (Pager4 Pro Only)

    5.2.8 IP cameras (Pager4 PRO only) In this menu you can configure the availabilities of up to 4 IP cameras with ONVIF support, which then can be assigned to events in the event settings. If e-mail notifications are configured for events, the URL of the IP camera assigned to the given events will be sent along with the messages in the given e-mails when the events occur.
  • Page 45 There are multiple methods to obtain the camera URLs. You can use the “IP Camera Detector” software developed by the manufacturer (available on the manufacturer’s website: www.tell.hu), the “ONVIF Device Manager” software (http://sourceforge.net/projects/onvifdm), or the camera’s own software or technical manual.

  • Page 46: Voice Messages

    5.2.9 Voice messages In this menu you can upload audio files used for notifications via voice calls, and you can also configure a custom name for each voice message. The audio files can be uploaded in mp3 or wav format. Uploaded audio files are automatically converted by the software into the format appropriate for the device.
  • Page 47  Edit audio file name: To edit the name of the selected audio file, click on the “Edit” button.  Audio file upload: To upload an audio file to the selected voice message, click on the “Audio file upload” button. This will open a dialog box where you can browse the audio file. Voice message number: after clicking on the “Audio file upload”...

  • Page 48: Advanced Settings

    5.2.10 Advanced settings In this menu you can configure advanced settings which affect communication to CMS over DTMF-based voice call, as well as the in-call volume (siren tone, voice messages, DTMF commands). Special DTMF communication parameters can be configured in order to adjust signals in case of experiencing problems with reporting to CMS over DTMF-based voice call.
  • Page 49 Volume: Microphone (outgoing CID): adjusts the microphone volume, which makes outgoing tones (Contact ID, siren tone, voice message) louder or softer in voice calls. The value can be set from 1 to 15. Speaker (incoming HSK): adjusts the speaker volume, which makes incoming tones (HSK and ACK, DTMF commands) louder or softer in voice calls.

  • Page 50: Device Status Menu

    5.3 Device status menu 5.3.1 Status monitoring The “Status monitoring” menu provides information on actual system status. Please note that for faster communication, in case of remote connection some of the options are not available. Status information loads and refreshes automatically only when connected through USB. In case of remote connection, status information can be loaded or updated by clicking on the “Query”...
  • Page 51 Network:  GSM operator: the name of the GSM operator used actually.  Data connection type: type of actual data connection.  GSM signal: actual GSM signal level (None/Very low, Weak, Medium, Good, Excellent).  IP address: the actual IP address of the device. ...
  • Page 52  Activate output (IN6.R1 model only): The output (OUT1) can be activated by clicking on this button. The output remains activated until deactivated manually or by an event which has been configured to control the given output in a way that deactivates it, or a power loss occurs. ...

  • Page 53: Event Monitoring

    5.3.2 Event monitoring In this menu the device’s event log can be viewed and also enables you to monitor events and reporting progress online. The device stores last 1000 events in its event log. Available options:  Start monitoring: By clicking on this button the program will download the stored and will display new events as well.
  • Page 54 Elements of the event log:  Date/time: event occurrence date and time.  Name: event name, according to the event names configured for input and service events.  Source: source of events (input or service).  User ID: the user ID configured for sending reports to CMS. ...

  • Page 55: System Logs

    5.3.3 System logs This section shows information about the internal processes of the device and communication. These details help troubleshooting if a malfunction occurs. This option is only available when connected thtough USB! Based on their nature, information are splitted into channels. You can monitor one or multiple channels simultaneously.
  • Page 56  Logging in the background: To start logging to in the background click on the “Logging in the background” button. During the process the other functions of the system log cannot be used.  Stop logging to file: To stop logging to file click on the “Stop logging” button. ...

  • Page 57: Software Settings Menu

    5.4 Software settings menu 5.4.1 Settings In the “Settings” menu you can change the user interface skin, language, and configure certain parameters of the system logs window. Available options:  Restore default layout: To restore the user interface default layout click on the “Restore default layout” button.

  • Page 58: About

    5.4.2 About The “About” menu shows the availabilities of the manufacturer, the version of the programming software and the path of the data folder where the software stores the logs. By double-clicking on the path, the data folder will be opened in the file manager.

  • Page 59: Controlling The Device Remotely By Dtmf Commands And Text Message

    6 Controlling the device remotely by DTMF commands and text message 6.1 Remote control and status query by DTMF commands via phone call The device can be controlled and status query can be performed after calling the number of the SIM card installed into the device.

  • Page 60: Remote Control And Status Query By Sms

    6.2 Remote control and status query by SMS Controls and status query can be performed by sending commands in SMS to the phone number of the SIM card installed into the device. The following commands can be used: SMS Command Specification Arming the device (*please read the note below) ARM,PWD=yyyy,CRQ#...
  • Page 61 PWD: the device password can be specified using this parameter. The superadmin and admin passwords are both accepted (default superadmin password: 1234). The PWD is an optional parameter which should be used only when sending commands from phone numbers which are not configured in the device, or from ones which are configured, but for which other than the "Accept call and don’t request password"...

  • Page 62: Factory Reset

    8 Contents of the package  Pager4 + terminal connector  GSM 900/1800 MHz antenna  User manual, warranty card 9 About the manufacturer Company: T.E.L.L. Software Hungária Kft Address: 4034 Debrecen, Vágóhíd u. 2., Hungary Website: www.tell.hu...

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