Related Manuals for HP Z24n G3
Summary of Contents for HP Z24n G3
- Page 1 Maintenance and Service Guide Z24n G3 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 AMD is a trademark of Advanced Micro sure to read “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S.
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Page 3: Table Of Contents
Table of Contents 1 Getting started ................................1 Important safety information ..........................1 Important service information and precautions ....................1 RoHS (2002/95/EC) requirements .......................... 2 General descriptions .............................. 2 Firmware updates ..............................2 Before returning the repaired product to the customer ..................2 2 Monitor features ................................ -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 5: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 6: Monitor Features
Plug and Play capability, if supported by your operating system ● Monitor stand Removable stand for flexible monitor head mounting solutions ● HP Quick Release 2 device to quickly attach the monitor head to the stand with a simple click, and ●... - Page 7 For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guides or manuals for your product, go to http://www.hp.com/support and follow the instructions to find your product. Then select Manuals.
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Page 8: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. -
Page 9: Rear And Side Components
Rear and side components To identify the components on the rear of the monitor, use this illustration and table. Table 2-2 Rear and side components and their descriptions Component Description OSD control Activates the OSD buttons so that the button labels appear on the right side of the screen. -
Page 10: Locating The Serial Number And Product Number
Locating the serial number and product number The serial number and product number are located on the rear of the monitor. You may need these numbers when contacting HP about the monitor model. For worldwide models(except India): Barcode label & Spec label For India: Barcode label &... -
Page 11: Illustrated Parts Catalog
To identify the monitor major components, use this illustration and table. Table 3-1: Monitor major components and their descriptions Item Description LCM Module Z24n G3 Main Chassis Bracket Z24n G3 Power Board Z24n G3 Interface Board Z24n G3 Screw M3*7.5 Tapping Metal Screw_Cap Head_M4*8_CHQ1018 Power Mylar Z24n G3 Screw Double Thread_Flat_M3_10 Screw Mac Wafer M3*0.5*L4NI... -
Page 12: How To Order Parts
Pivot Cover for Z24n G3 Assy Stand Column for Z24n G3 Assy Base for Z24n G3 How to order parts The HP authorized repair center can purchase the power board from HP. Power board HP spare part Description Manufacturer part number... - Page 13 You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
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Page 14: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 15 2) Remove Rear Cover From Display Head: Use the tool to remove the hinge cover, then Release the four screws from back bracket and remove the hinge, then Loose all the hooks by hand for pulling the rear cover 3) Remove USB BD Screws to remove USB BD: Remove the EMI gasket, then loose the two hooks by hand, then remove the cable...
- Page 16 4) Release OSD key BD from rear cover 5) Disassemble IO cover: Remove the three screws, then loose the three hooks by hand 6) Remove Bracket Assembly From Display Head: remove all inside cable, then remove the four screws from the back bracket...
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Page 17: Power Board
7) Remove Bottom Bezel Assembly: remove the cable and five screws from the bracket 8) Disassemble Bottom Bezel Assembly: remove the two screws, then remove the power key board. 9) Disassemble Bracket Assembly: remove black Mylar, then release the two AC screws from bracket, Release the five screws for releasing the power board and interface board. - Page 18 1) The HP Z24n G3 power board connector position is as follows: CN801 Wistron P/N: 020.60171.0112 2) Locate the part number location on the board. 3) Pin solder with soldering iron and absorber.
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Page 19: Connector Repair
4) Lift the connector up and away from the PCB. Connector repair This procedure includes HDMI, Display Port, Mini Display Port, USB-C, USB-A and Phone Jack connectors. The connectors are on the main board (board part number 7ZB.A3B01.0010). The connector identifiers are as follows: Connector Location HDMI... -
Page 20: Hdmi Connector Hdmi1
HDMI connector HDMI1 Repair the HDMI connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the HDMI connector from the PCB. 4) Place the new component on the PCB. -
Page 21: Usb-B Connector Usb1
2) Use a hot air gun to melt the solder on the pins. 3) Lift the DP connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new component. USB-B connector USB1 Repair the USB-B connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. -
Page 22: Usb-A Connector Usb2/Usb3
Solder the new component USB-A connector USB2/USB3 Repair the USB-A connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the USB-A connector from the PCB. 3) Place the new component on the PCB. Be sure that it matches the PCB footprint. 4) Solder the new component. -
Page 23: Support And Troubleshooting
Table 4-1: Function test Test item Operating description Tool used HDMI test Confirm whether image displays Computer or DVD player DP test Confirm whether image displays Computer or DVD player DP out test Confirm whether image displays Computer / DVD player and other monitor USB Hub Test Confirm USB function of 4-USB Type-A working... - Page 24 blurred, select Brightness to adjust indistinct, or too the brightness scale as dark. needed. Check Video Monitor video cable is disconnected. Connect the appropriate Cable is displayed video signal cable between on screen. the computer and monitor. Be sure that the computer power is off while you connect the video cable.
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Page 25: Index
Index components RC removal, 11 front, 5 rear components, 6 rear, 6 removal connector repair, 16 power board, 14 features, 3 RC, 11 firmware updates, 2 removal and replacement procedures, 11 front components, 5 returning to customer, 2 function test, 19 RoHS (2002/95/EC) requirements, 2 how to order parts, 9 safety information, 1...