Related Manuals for HP Z27 G2 Series
Summary of Contents for HP Z27 G2 Series
- Page 1 Maintenance and Service Guide Z27x G2 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 AMD is a trademark of Advanced Micro sure to read “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries.
-
Page 3: Table Of Contents
Table of Contents Getting started ................................... 2 Important safety information ............................. 2 RoHS (2002/95/EC) requirements ........................... 3 General descriptions ................................3 Before return to receiver: ..............................3 Monitor features ................................4 Features....................................4 Front components ................................6 Rear components ................................7 Locating the serial number and product number ...................... -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information It is important to note that this manual contains various CAUTIONS and NOTICES which should be carefully read in order to minimize the risk of personal injury to service personnel. -
Page 5: Rohs (2002/95/Ec) Requirements
RoHS (2002/95/EC) requirements Applied to all countries that require RoHS. The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a legal requirement by the EU (European Union) for the global electronics industry sold in the EU and other countries. Any electrical and electronics products launched in the market after June 2006 should meet this RoHS requirement. -
Page 6: Monitor Features
K10-A, Photo Research PR-6xx/7xx, Colorimetry Research CR-250, and Konica Minolta CA-310 measurement devices ● Updatable display firmware to enable HP to quickly and easily provide solutions to identified problems and provide custom solutions ● Four re-assignable front bezel Function buttons to quickly select the most commonly used operations ●... - Page 7 NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To locate updates to the user guide for your product, go to http://www.hp.com/support to download the latest versions of HP programs and drivers...
-
Page 8: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. Table 1-1: Front components and their descriptions Component Function Function buttons Use these buttons to navigate through the OSD based on the indicators next to the buttons that are activated while the OSD is open. -
Page 9: Rear Components
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-2: Rear components and their descriptions Component Function Master power switch Turns off all power to the display. NOTE: Putting the switch in the Off position yields the lowest power state for the display when it is not in use. -
Page 10: Locating The Serial Number And Product Number
Locating the serial number and product number The serial number and product number are located on a label on the bottom edge of the monitor head. You may need these numbers when contacting HP about the monitor model Note: You may need to partially pivot the display head to read the label. -
Page 11: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Table 2-1: Monitor major components and their descriptions Item Description ASSY BZL BLACK ASSY COLORMETER PCBA CTRL BD PANEL ASSY BKT MAIN PCBA IF BD PCBA POWER BD ASSY SHD ASSY CVR BACK SILVER RC ABS BLACK... -
Page 12: How To Order Parts
How to order parts The HP authorized repair center can purchase power board from HP. Power board: HP Spares Manufacturer Part Description Part Number Number SPS-IPS Z27x G2 5E.3QN02.001 M74404-001 5E.3QN02.001 Capacitors and connectors available for purchase from EU distributor •... - Page 13 Gasket for DP and HDMI 3020812 Specification: Gasket, EMI Shielding, 8 mm Width, 12 mm Height, 1 m Length, 80 dB To replace DP or HDMI, must need a gasket stick on shielding. Cables can be purchased from the HP Part Store https://partsurfer.hp.com/Search.aspx...
-
Page 14: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. Use this information to properly prepare to disassemble and reassemble the monitor. 1) Clean the room for disassembly. - Page 15 Disassembly procedure item picture Operation Tool Notes Screw- 1. Put Monitor on clean driver cushion carefully 2. Unlock 4 screws Disassembly the RC from the monitor with tools, notice the disassembly order: 1. Use tools to pry open the RC from the two opening holes 2.
- Page 16 1. Unlock 2 screw from Screw- 2. Remove the RC from driver main-SHD 1. Unlock 9 screw from Main-SHD 2. Remove the Main- 3. Remove all adhesive tapes 4. Pull out all wires contact from PCBA...
- Page 17 Power BD Main BD 1. Unlock the power BD connecting wire 2. Unlock 8 screw from Power Main BD PCBA 3. Remove PCBA from Take out the panel from BZL Remove the LOGO Screw- Tear down the Mylar driver from CRTL BD Unlock 4 screw and remove CRTL BD...
- Page 18 1. Disassembly the color Screw- meter from panel driver Rotating the Panel， unlock 4 side screws Remove the SHD from Panel 1. Remove all adhesive tapes 2. Remove the FFC cables from Panel 3. Remove the lamp wires from Panel...
-
Page 19: Power Board Replacement
Locate PN on the red frame as follow image. Power Board Power BD PN IMPORTANT: • Repairing must operate by professional repairers in HP repair center, not applicable for end user • The primary side is the high voltage area, please take care when repair... -
Page 20: Power Board- Capacitor Repair
Power board- Capacitor repair Repair Condition: Capacitor repair is only for the monitor that has been out of warranty period. IMPORTANT: • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user • The primary side is the high voltage area, please take care when repair (Front and Back view) •... - Page 21 Repair Process: When EL capacitors damage or explode, it may lose function and cause product no work. The capacitors locations are identified below: C801 C711 C712 C713 C714 Power Board 1) You must disconnect the power cord from the power source before opening the monitor to prevent component damage.
- Page 22 3) Lift capacitors from the PCB. Power Board 4) Place new component on the location, and must check polarity match PCB print. 5) After repaired, please double check whether polarity match PCB print, solder empty and unnecessary solder after soldering must remove.
-
Page 23: Main Board- Connector Repair
Main board- Connector repair Repair Condition: Connector repair is only for the monitor that has been out of warranty period. • The repair procedure is for HDMI, DisplayPort and audio connectors. • The connectors are on the main board (IF board part number 5E.3QN01.001). •... - Page 24 IMPORTANT: • Repair Condition: Connector repair is only for out of warranty. • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user. • Electrostatic protection is required when component replacement is required. • The monitor meets ROHS, please use Lead-free solder wire for soldering. •...
-
Page 25: Hdmi Connector Repair- J12, H13
HDMI Connector repair- J12, H13 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from one of the pin. 2) Use a hot air gun to melt the solder on the pins 3) Lift connector from the PCB 4) Place new component on the location, and must check it can match PCB footprint 5) Soldering the new component by solder iron 6) Please must stick a gasket on the Shielding. -
Page 26: Dp Connector Repair- J14, J15
DP Connector repair- J14, J15 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from one of the pin. 2) Use a hot air gun to melt the solder on the pins 3) Lift connector from the PCB 4) Place new component on the location, and must check it can match PCB footprint 5) Soldering the new component by solder iron 6) Tear off the yellow tape on the DP connector, so that it can contact to the gasket, EMI... -
Page 27: Audio Connector Repair- J24
Audio Connector repair- J24 1) Use a hot air gun to melt the solder on the pins Pin solder with soldering iron and absorber. 2) You can gently push down with the soldering iron once everything is molten to move the connector out of the through holes 3) Lift connector from the PCB 4) Place new component on the location, and must check it can match PCB footprint... -
Page 28: Rj45 Connector Repair- J27
RJ45 Connector repair- J27 Use a hot air gun to melt the solder on the pins Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move the connector out of the through holes 2). -
Page 29: Dual Usb A 3.0 Connector Repair- J5, J6
DUAL USB A 3.0 Connector repair- J5, J6 1) Use a hot air gun to melt the solder on the pins Pin solder with soldering iron and absorber. 2) You can gently push down with the soldering iron once everything is molten to move the connector out of the through holes 3) Lift connector from the PCB 4) Place new component on the location, and must check it can match PCB footprint... -
Page 30: Usb Type C Connector Repair- J1
USB type C Connector repair- J1 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from one of the pin. 2) Use a hot air gun to melt the solder on the pins 3) Lift connector from the PCB 4) Place new component on the location, and must check it can match PCB footprint 5) Soldering the new component by solder iron... -
Page 31: Usb B 3.0 Connector Repair- J2
USB B 3.0 Connector repair- J2 1) Use a hot air gun to melt the solder on the pins Pin solder with soldering iron and absorber. 2) You can gently push down with the soldering iron once everything is molten to move the connector out of the through holes 3) Lift connector from the PCB 4) Place new component on the location, and must check it can match PCB footprint... -
Page 32: Usb A 3.0 Connector Repair-J28, J4
USB A 3.0 Connector repair-J28, J4 1) Use a hot air gun to melt the solder on the pins Pin solder with soldering iron and absorber. 2) You can gently push down with the soldering iron once everything is molten to move the connector out of the through holes 3) Lift connector from the PCB 4) Place new component on the location, and must check it can match PCB footprint... -
Page 33: Stick Gasket On The Shielding
Stick Gasket on the Shielding 1) Use scissors to cut the length of gasket 3020812 in 8mm. Gasket Size: W 8mmx x H 12mm x L 8mm (The Length of gasket should not be less than 8mm) 2) Remove the tape on the gasket and align the gasket to the left side of the HDMI or DP. (Alignment refers to the yellow arrow in the image below) 3) Press the gasket to the end of shielding with your fingers and confirm that it will not fall. -
Page 34: Function Test
Function Test: After repairing, please do the function test to check all functions are working. Test Item OPERATION DESCRIPTIONS EQUIP.OR TOOL USED Check if the image and sound can be played HDMI test normally on monitor. PC or DVD Player No noise volume and balance is correct. -
Page 35: Support And Troubleshooting
Support and Troubleshooting... -
Page 36: Index
Index components RC removal, 9 front, 3 rear components, 4 rear, 4 removal DisplayPort connector location, 4 power board, 12 features, 2 RC, 9 front components, 3 xxxx, 14 function button locations, 3 removal and replacement procedures, 9 HDMI connector location, 4 RoHS (2002/95/EC) requirements, 1 illustrated parts catalog, 7 safety information, 1...