Related Manuals for HP Z27u G3
Summary of Contents for HP Z27u G3
- Page 1 Maintenance and Service Guide Z27u G3 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 AMD is a trademark of Advanced Micro sure to read “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S.
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Page 3: Table Of Contents
Table of Contents 1 Getting started ................................1 Important safety information ..........................1 Important service information and precautions ....................1 RoHS (2002/95/EC) requirements .......................... 2 General descriptions .............................. 2 Firmware updates ..............................2 Before returning the repaired product to the customer ..................2 2 Monitor features ................................ -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 5: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 6: Monitor Features
Monitor features This chapter provides an overview of the monitor’s features. Features Depending on the model, your monitor might include the following features: Display features ● 68.6 cm (27 in) diagonal viewable screen area with 2560 × 1440 resolution or 3840 × 2160 resolution, plus full-screen support for lower resolutions;... - Page 7 Removable stand for flexible monitor head mounting solutions ● ● HP Quick Release 2 device to quickly attach the monitor head to the stand with a simple click, and then remove it with the convenient sliding tab release ● VESA® mounting bracket for attaching the monitor head to a wall-mount device or swing arm ●...
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Page 8: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. -
Page 9: Rear And Side Components
Rear and side components To identify the components on the rear of the monitor, use this illustration and table. Table 2-1 Rear and side components and their descriptions Component Description OSD control Activates the OSD buttons so that the button labels appear on the right side of the screen. - Page 10 (12) USB port Connects a USB cable to a peripheral device, such as a keyboard, mouse, or USB hard drive. (13) USB port Connects a USB cable to a peripheral device, such as a keyboard, mouse, or USB hard drive and supports battery charging 1.2. Battery charging 1.2...
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Page 11: Locating The Serial Number And Product Number
Locating the serial number and product number The serial number and product number are located on the rear of the monitor. You may need these numbers when contacting HP about the monitor model. For worldwide models(except India): Barcode label & Spec label For India: Barcode label &... -
Page 12: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Table 3-1: Monitor major components and their descriptions Item Description # ASSY Panel Z27u G3 #ASSY Main Chassis Z27u G3... -
Page 13: How To Order Parts
#Assy. Stand Column Z27u G3 #Assy. Stand Base Z27u G3 #Drive Board Z27u G3 #Screw Cap Head M4*8 #Mylar Power Z27u G3 #Screw Tapping Water M3*8.0 White How to order parts The HP authorized repair center can purchase the power board from HP. - Page 14 Power board Description HP spare part number Manufacturer part number PWR BD MH27HHC-BQDL Z27U G3 LGD D M97970-001 755.A3C05.0001 PWR BD MH27HHC-BQDE Z27U G3 BOE D M97971-001 755.A3C05.0002 Capacitors and connectors are available for purchase from the following EU distributors: ...
- Page 15 You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
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Page 16: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 17 2) Remove Rear Cover From Display Head: Use the tool to remove the hinge cover, then Release the four screws from back bracket and remove the hinge, then Loose all the hooks by hand for pulling the rear cover 3) Remove USB BD Screws to remove USB BD: Remove the EMI gasket, then loose the two hooks by hand, then remove the cable...
- Page 18 4) Release OSD key BD from rear cover 5) Remove IO cover from display head(Remove three screws and loose three hooks by hand) 6) Remove Bracket Assembly From Display Head: disconnect all inside cable, then remove the four screws from the back bracket 7) Remove bezel bottom ASSY from display head(Remove five screws)
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Page 19: Power Board
The power board part number is 755.A3C05.0001 and 755.A3C05.0002. Before removing the power board, follow these steps: Prepare the monitor for disassembly. See Preparation for disassembly on page 13. ▲ Remove the power board: 1) The HP Z27u G3 power board connector has no connector:... - Page 20 2) Locate the part number location on the board.
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Page 21: Connector Repair
3) Pin solder with soldering iron and absorber. 4) Lift the connector up and away from the PCB. Connector repair This procedure includes HDMI, Display Port, Mini Display Port, USB-C, USB-A and RJ45 connectors. The connectors are on the main board (board part number 7ZB.A3C01.0011). The connector identifiers are as follows: Connector Location... -
Page 22: Dp Connector Dp1 Dp2
2) Use a hot air gun to melt the solder on the pins. 3) Lift the HDMI connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new component. DP connector DP1 DP2 Repair the DP connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. -
Page 23: Usb-C Connector Usbc
3) Lift the DP connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new component. USB-C connector USBC Repair the USB-C connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins 3) Lift the USB-C connector from the PCB. -
Page 24: Rj45 Connector Rj45
RJ45 connector RJ45 Repair the RJ45 connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the RJ45 connector from the PCB. 3) Place the new component on the PCB. Be sure that it matches the PCB footprint. Solder the new component USB-A connector USB2/USB3 Repair the USB-A connector:... -
Page 25: Function Test
1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the USB-A connector from the PCB. 3) Place the new component on the PCB. Be sure that it matches the PCB footprint. 4) Solder the new component. - Page 26 Monitor is turned off. Power the power button. NOTE: If pressing the Power button has no effect, press and hold the power button for 10 seconds to disable the Power button lockout feature. Master power switch is set to off. Set the master power switch on the rear of the monitor to the On position.
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Page 27: Index
Index components RC removal, 13 front, 5 rear components, 6 rear, 6 removal connector repair, 18 power board, 16 features, 3 RC, 13 firmware updates, 2 removal and replacement procedures, 13 front components, 5 returning to customer, 2 function test, 22 RoHS (2002/95/EC) requirements, 2 how to order parts, 10 safety information, 1...
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