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TROUBLESHOOTING
If you have a problem with your microwave, review the following chart for a possible solution. If the microwave still
does not work properly, contact the nearest authorized service center.
Error Code
Open circuit alarm
E-21
of humidity sensor
Short circuit alarm of
E-22
humidity sensor
Humidity sensor detection
E-23
alarm (the sensor cook
runs for the longest time
Sensor cook alarm when
the door is opened during
E-24
cooking (the door is open f
or 3 seconds)
E-25
Calibration error alarm
Open circuit alarm of
E-11
temperature sensor
Short circuit alarm of
E-12
temperature sensor
Ultra-high temperature
protection. When the
E-13
temperature in the oven is
greater than 452°F (250°C)
Ultra-low temperature
protection. After 10 minutes
of continuous operation,
E-15
the temperature in the oven
is lower than 104°F( 40°C)
Membrane was held for
E-d1
too long
Speci cations
Model
Rated Voltage
Rated Input Power
Rated Output Power
Microwave Capacity
Turntable Diamter
External Dimensions(W×H×D)
Internal Dimensions((W×H×D)
Certifications
Power cord length
Failure Mode
1. Press STOP/CANCEL button twice to stop the cooking process
2. Unplug the oven, wait for 10 seconds, then plug it back in again.
3. If the error code does not immediately appear again, try to warm a cup of water for
30 seconds on microwave. If the error re-occurrs, contact customer service for
assistance.
1. Check whether the type of food is selected correctly;
2. Check whether the food is in the correct weight/serving;
3. If the error re-occurrs, contact customer service for assistance.
Please close the door and restart cooking
If the error re-occurrs, contact customer service for assistance.
Please contact customer service at 1-800-562-0738 for assistance.
1.Press STOP/CANCEL button twice to stop the process.
2.Unplug the oven, wait for 10 seconds, then plug it back in again.
3.If the error code does not immediately appear again, try to warm a cup of water for 30
seconds on microwave.
If the error re-occurrs, contact customer service for assistance.
1.Press STOP/CANCEL button twice to stop the process.
2.Unplug the oven, wait for 10 seconds, then plug it back in again.
3.If the error code does not immediately appear again, try to warm a cup of water for 30
seconds on microwave.
If the error re-occurrs, contact customer service for assistance.
Unplug the oven and allow it to cool. Recommend waiting at least 30 minutes. Plug the
oven back in and listen for the cooling fan, if the error code does not immediately
appear again, try to warm a cup of water for 30 seconds on microwave.
If the error re-occurrs, contact customer service for assistance.
1. Press STOP/CANCEL button once.
2. Unplug the oven, wait for 10 seconds, then plug it back in again.
3. If the error code does not immediately appear again, try to warm a cup of water for
30 seconds on microwave. If the error re-occurrs, contact customer service for
assistance.
1. Press STOP/CANCEL button once
2. Unplug the oven, wait for 10 seconds, then plug it back in again.
3. If the error re-occurrs, contact customer service for assistance.
Action
(Customer Service # 1-800-562-0738)
.
GLOMJB17S2ASWZ-10
120V/60Hz
1500W
1000W
1.7 cu.ft
12.8 (inch)
29
x
17
x
16
inch
7
7
7
8
16
8
21
7
x
14
1
x
10
9
inch
16
8
16
UL approved
39.8 in.(1010mm)
21
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