Canon S520 Quick Start Manual page 40

Troubleshooting
Problem Problem Problem Problem
Printer is not
responding
Cannot print
to end of job
Printer tried
to print but
no ink on
paper
36
Possible Cause Possible Cause Possible Cause Possible Cause
Power cord not Verify that the power cord is securely connected to the printer and
securely plugged into a working outlet.
connected
Printer is not Verify that the POWER lamp is on and glowing a steady green.
turned on, or is
If the lamp is off, press the POWER
not ready
as the printer is warming up, then go to a steady (no flash) state when
the printer is ready. If the POWER lamp is flashing green, this
indicates that the printer is warming up or is processing a print job.
If the POWER lamp flashes orange, or green and orange alternately,
see "Handling Error Messages" on page 39.
Printer/computer Reconnect the printer cable to the correct port, with the correct cable.
incorrectly See the S520 User's Guide on the Setup Software & User's Guide
connected CD-ROM for more information.
Bad cable Replace the printer cable.
Computer and/or Reboot the computer and/or reset the printer.
printer needs to
1. To reboot the computer, close all open applications, then restart.
be reset
2. To reset the printer, turn it off, then on again.
Printer has The printer can overheat when printing continuously for a long period
overheated of time. To protect the printhead, the printer will pause automatically
at a line break. For further information, see the S520 User's Guide on
your CD-ROM.
Incorrect media
type
Incorrect page Check the Page Size
size setting that it matches the size of the media you have loaded.
Also, check that the Page Size
Properties (for WIndows) or the Page Setup
matches the size of the media loaded.
Ink tanks are not Check the ink tanks, and reseat them if necessary. See "Replacing Ink
seated properly Tanks" on page 20.
Ink tanks may Verify that you have sufficient ink in the ink tanks. See "Monitoring Ink
need to be Levels" on page 19.
replaced
If necessary, replace the ink tanks. See "Replacing Ink Tanks" on page
20.
Try This Try This Try This Try This
POWER button. The green lamp will flash
POWER POWER
Windows Windows Windows Windows
On the Main Main tab of the S520 Properties window, confirm that Main Main
the Media Type Media Type selected matches the paper loaded. Media Type Media Type
Mac OS Mac OS
Mac OS Mac OS
In the Print Print dialog box, confirm that the Media Type
Print Print
matches the paper loaded.
Page Size setting from within your application to ensure
Page Size Page Size
Page Size setting specified in the Printer
Page Size Page Size
Page Setup (for Mac OS) dialog box
Page Setup Page Setup
Media Type selected
Media Type Media Type