Paper Problems; Error Messages - Canon SELPHY CP780 Printer User Manual

Printing from mobile phones
• When using Bluetooth, the date will not be printed.
Printing from Cameras
• Confirm that the date setting in your camera is set to [On]. However, if the setting is [Default], the
date imprint settings of SELPHY will be used.
Cannot Make Clean Prints

• Is the ink sheet or paper dusty?
• Is dust lodged within SELPHY?
• Has condensation formed within SELPHY?
• Is SELPHY placed near a device with a strong electromagnetic or magnetic field?
Colors on the Computer Display and the Print are Different

• Color generation methods are different with computer screens and prints. Moreover, the variance
may be attributable to the environment in which the screen is viewed (color and strength of the
light), or to the screen's color adjustment settings.
After using the computer to cancel a print in progress, an image that had already been

printed was printed again when printing resumed.
• When you restart printing on a Macintosh computer after canceling, an already printed image may
print again when printing resumes.

Paper Problems

Paper Will Not Fit into Cassette

• Does the paper size match the size of the paper cassette?
Paper is Not Feeding Properly

• Check the paper and paper cassette are correctly inserted.
Frequent Paper Jams

• Has too much paper been placed in the paper cassette?
Do not place 19 or more sheets in the cassette (13 or more for Wide size).
• Have 19 or more sheets (13 or more for Wide size) collected on top of the paper cassette?
• Make sure that you are using the dedicated paper.
Cannot Print the Specified Number of Prints. Paper Left Over

• Actions like the following will consume ink sheet capacity: repeatedly turning SELPHY on and off
without printing, canceling print in progress, pulling on the ink sheet and taking out the ink cassette
when the paper runs out while printing multiple copies. Do not remove the ink cassette when you
remove and refill the paper cassette.

Error Messages

If a problem occurs with SELPHY, a message and a possible solution appear on the screen. In this
section you can find solutions for problems when no solution is provided with the message. If a
problem occurs while SELPHY is connected to the camera, the camera may also display an error
message. Be sure to check both devices.
No paper, or cassette incorrectly inserted!

• Make sure that the paper cassette is correctly inserted.
• When the paper is spent, refill the paper cassette with new paper.
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