Customer Service - PCB Piezotronics IMI SENSORS 686 Series Installation And Operating Manual

Warranty
IMI instrumentation is warranted against defective material and workmanship for 1 year unless otherwise
expressly specified. Damage to instruments caused by incorrect power or misapplication, is not covered by
warranty. If there are any questions regarding power, intended application, or general usage, please consult with
your local sales contact or distributor. Batteries and other expendable hardware items are not covered by
warranty.
Service
Because of the sophisticated nature of IMI instrumentation, field repair is typically NOT recommended and may
void any warranty. If factory service is required, return the instrumentation according to the "Return Procedure"
stated below. A repair and/or replacement quotation will be provided prior to servicing at no charge. Before
returning the unit, please consult a factory IMI applications engineer concerning the situation as certain problems
can often be corrected with simple on-site procedures.
Return Procedure
To expedite returned instrumentation, contact a factory IMI applications engineer for a RETURN MATERIAL
AUTHORIZATION (RMA) NUMBER. Please have information available such as model and serial number. Also,
to insure efficient service, provide a written description of the symptoms and problems with the equipment to a
local sales representative or distributor, or contact IMI if none are located in your area.
Customers outside the U.S. should consult their local IMI distributor for information on returning equipment. For
exceptions, please contact the International Sales department at IMI to request shipping instructions and an RMA.
For assistance, please call (716) 684-0003, or fax us at (716) 684-3823. You may also receive assistance via e-
mail at imi@pcb.com or visit our web site at www.pcb.com.

Customer Service

IMI, a division of PCB Piezotronics, guarantees Total Customer Satisfaction. If, at any time, for any reason, you
are not completely satisfied with any IMI product, IMI will repair, replace, or exchange it at no charge. You may
also choose to have your purchase price refunded.
IMI offers to all customers, at no charge, 24-hour phone support. This service makes product or application
support available to our customers, day or night, seven days a week. When unforeseen problems or emergency
situations arise, call the IMI Hot Line at (716) 684-0003, and an application specialist will assist you.
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