Service; Service; Overload; Reporting Safety Defects - Airstream REI Co-op Special Edition Owner's Manual

General Information

Overload

Damage due to loading, either beyond capacity or to
cause improper towing because of improper balance, is
beyond Airstream's responsibility� The Airstream trailer
is engineered to properly handle the gross vehicle load
rating on the certification label. Load distribution has
a definite effect upon the towing characteristics and
attitudes of the trailer� Level hitch installations are a
necessity, and very important on a tandem axle trailer�
There are limits to the amount of load that can be
safely transported, depending upon speed and road
conditions, and reasonable cause to believe these
factors have been exceeded could void the Airstream
warranty� For additional information on the loading
of your trailer, consult this Owner's Manual or gross
vehicle weight rating plate�
The axle is manufactured to a tolerance of 1-degree
camber and 1/8 in� toe-in� These tolerances will only
change if the trailer is subjected to abuse, such as
dropping off a sharp berm, striking a curb, or hitting
a deep hole in the road� Such damage could be
considered as resulting from an accident, of which risks
are not covered under the warranty� Abnormal tire wear
and/or wheel alignment resulting from such damage is
not covered under the terms of the warranty�

Service

Before leaving the factory, every vital part of the trailer
is tested for performance� Each test is signed and
certified by an inspector. After the trailer arrives on
your dealer's lot, all vital parts and systems are again
tested� When you take delivery of your new trailer, you
will receive a complete check out�
At that time, a specified list of performance checks
on your trailer equipment will be conducted, and
any deficiencies you have experienced since taking
delivery will be corrected�
Please contact your dealer if your trailer needs service�
Major service under your Airstream Limited Warranty is
available through our nationwide network of Airstream
Dealer Service Centers. To find a dealer, please visit,
www�Airstream�com to use our dealer locator�
3-6
Occasionally, dealerships change, or new dealers are
added that may not appear on the website immediately�
Please note that all centers operate on an appointment
basis for the utmost efficiency.
When you require service for your trailer from the
Airstream Factory Service Center, or a Certified Dealer
Service Center, please contact the service manager
for an appointment, and inform them if you are unable
to keep the appointment date, or wish to change it�
Service may be arranged at the Factory Service Center
by contacting the Service Coordinator at:
Airstream Factory Service Center,
428 W� Pike Street,
P�O� Box 629,
Jackson Center, Ohio 45334-0629
Phone: (937) 596-6111 or (877) 596-6111

Reporting Safety Defects

If you believe that your vehicle has a defect which
could cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
Airstream, Inc�
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists
in a group of vehicles, it may order a recall and remedy
campaign� However, NHTSA cannot become involved
in individual problems between you, your dealer, or
Airstream, Inc�
To contact NHTSA, you may either call the Vehicle
Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-
424-9153), go to www�safercar�gov, or write to:
Administrator,
NHTSA,
1200 New Jersey Avenue, S�E�,
Washington, DC 20590�
The website www�safercar�gov
information about motor vehicle safety�
also has extensive
2023 REI Special Edition