Obtaining Warranty Service - Airstream REI Co-op Special Edition Owner's Manual

General Information
9� Defects or damage caused by, in whole or in
part, or in any way related to: Accidents, misuse
(including off-road use), or negligence; Failure
to comply with the instructions set forth in any
owner's manual provided with the travel trailer;
Alteration or modification of the travel trailer
except such alterations or modifications approved
in writing by Airstream; Acts of God or other
environmental conditions, such as lightning,
hail, salt causing rust, or other chemicals in the
atmosphere; De-icing agents or other chemicals
applied to the travel trailer; Failure to properly
maintain or service the travel trailer, including
but not limited to the maintenance of lubricants,
sealants, and seals; Condensation and the results
of condensation including water damage and
the growth of mold or mildew� Mold and mildew
are natural growths given certain environmental
conditions and are not covered by the terms of this
Limited Warranty; The addition of weight to the
travel trailer that causes the total weight to exceed
applicable weight ratings, or addition of weight
causing improper distribution of the weight of the
travel trailer; Failure to seek and obtain repairs in
a timely manner; Failure to use reasonable efforts
to mitigate damage caused by defects; Failure
to properly ventilate the travel trailer; Improper
electric power supply or improper travel trailer
hookup to other facilities; Acts or omissions of any
person or entity other than Airstream� (Note: An
irrefutable presumption arises that the travel trailer
has been used for commercial and/or business
purposes if the travel trailer owner or user files
a tax form claiming any business or commercial
tax benefit related to the travel trailer, or if the
travel trailer is purchased, registered or titled in a
business name�
3-4

Obtaining Warranty Service

In order to obtain warranty service under this Limited
Warranty, the owner must do all of the following:
1� Owner and dealer representative must complete
and return the Customer Performance Checkout
within 10 days from delivery of the Basecamp,
2� Notify Airstream or one of its authorized,
independent dealers of any claimed defect within
the warranty period or 10 days thereafter,
3� Provide notification of a defect within 10 days of
discovery of that defect, and
4� Promptly return the Basecamp to an authorized
Airstream dealer or Airstream for repairs�
If you believe a defect covered by this Limited Warranty
still exists after an attempted repair by an authorized
Airstream dealer, you must contact Airstream in one of
the following manners, and specify:
1� The complete serial number of the Basecamp,
2� The date of original purchase and the date of
original delivery,
3� The name of the selling dealer, and
4� The nature of the problem and the steps or service
which have been performed�
Email: support�airstream�com
Phone: (937) 596-6111
Mail: AIRSTREAM, INC�, 428 West Pike Street, P�O�
Box 629, Jackson Center, Ohio 45334-0629, Attention:
Owner Relations Department
Airstream may direct you to an authorized Airstream
dealer, or may request that you bring your trailer to the
Airstream factory in Jackson Center, Ohio for repairs�
Airstream does not control the scheduling of repairs
at its authorized Airstream dealers, and repairs at the
Airstream factory may not be immediately available�
Therefore, you may encounter delays in scheduling
repairs and/or completion of repairs� All costs
associated with transporting the Basecamp for any
warranty service shall be the sole responsibility of the
owner�
2023 REI Special Edition