HP Compaq dc5700 MT Reference Manual page 197

Solving CD-ROM and DVD Problems (Continued)
Problem
CD-ROM or DVD devices
are not detected or driver is
not loaded.
Movie will not play in the
DVD drive.
Cannot eject compact disc
(tray-load unit).
CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW
drive cannot read a disc or
takes too long to start.
Recording audio CDs is
difficult or impossible.
Service Reference Guide, dc5700
Cause
Drive is not connected
properly or not properly
configured.
Movie may be
regionalized for a
different country.
Decoder software is not
installed.
Damaged media.
Movie rating locked out
by parental lock.
Media installed upside
down.
Disc not properly seated
in the drive.
Media has been
inserted upside down.
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media played, such as
audio or video.
CD or DVD disc is dirty.
Windows does not
detect the CD-ROM or
DVD-ROM drive.
Wrong or poor quality
media type.
437804-001
Troubleshooting Without Diagnostics
Solution
See the documentation that came
with the optional device.
See the documentation that came
with the DVD drive.
Install decoder software.
Replace media.
Use DVD software to remove
parental lock.
Reinstall media.
1. Turn off the computer and insert
a thin metal rod into the
emergency eject hole and push
firmly.
2. Slowly pull the tray out from the
drive until the tray is fully
extended, then remove the disc.
Re-insert the Media with the label
facing up.
Wait at least 30 seconds to let the
DVD-ROM drive determine the type
of media being played. If the disc
still does not start, read the other
solutions listed for this topic.
Clean CD or DVD with a CD
cleaning kit.
1. Use Device Manager to remove
or uninstall the device in
question.
2. Restart the computer and let
Windows detect the device.
1. Try using a slower recording
speed.
2. Verify that you are using the
correct media for the drive.
3. Try a different brand of media.
Quality varies widely between
manufacturers.
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