Solving Cd-Rom And Dvd Problems - HP Compaq dc5700 MT Reference Manual

Troubleshooting Without Diagnostics

Solving CD-ROM and DVD Problems

Solving CD-ROM and DVD Problems
Problem
System will not boot from
CD-ROM or DVD drive.
Drive not found (identified).
D–32
Cause
The device is attached
to a SATA port that has
been disabled in the
Computer Setup utility.
Legacy operating
system does not support
boot devices attached
to SATA4 or SATA5
ports.
Removable Media Boot
is disabled through the
Computer Setup utility.
Network Server Mode
is enabled in Computer
Setup.
Non-bootable CD in
drive.
Boot order not correct.
Cable could be loose.
The system may not
have automatically
recognized a newly
installed device.
The device is attached
to a SATA port that has
been disabled in
Computer Setup.
Drive responds slowly
immediately after
power-up.
437804-001
Solution
Run the Computer Setup utility and
ensure the device's SATA port is
enabled in Storage > Storage
Options.
Connect boot devices to SATA0 or
SATA1 ports.
Run the Computer Setup utility and
enable booting to removable media
in Storage > Storage Options.
Ensure CDROM is enabled in
Storage > Boot Order.
Run the Computer Setup utility and
disable Network Server Mode in
Security > Password Options.
Try a bootable CD in the drive.
Run Computer Setup and change
boot sequence in Storage > Boot
Order.
Check cable connections.
See reconfiguration directions in the
Solving Hardware Installation
Problems section. If the system still
does not recognize the new device,
check to see if the device is listed
within Computer Setup. If it is listed,
the probable cause is a driver
problem. If it is not listed, the
probable cause is a hardware
problem.
If this is a newly installed drive, run
the Computer Setup utility and try
adding a POST delay under
Advanced > Power-On.
Run the Computer Setup utility and
ensure the device's SATA port is
enabled in Storage > Storage
Options.
Run Computer Setup and increase
the POST Delay in Advanced >
Power-On Options.
Service Reference Guide, dc5700